Virtuos.com | The Digital Century Business of CX and Experience Ecosystems
 
Indicial CX Metrics

Indicial
CX Metrics

Measure quality, satisfaction, loyalty and advocacy

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CX Transformation
Services

The Experience Architecture for Business

Announcing New Business: iO

Innovation Open: NextGen Apps and IOT.

How To Become Digital Century Business?

Ideas to transform business models.

CX
Apps
Cloud
IOT
Talentare
 

Digital Century Ecosystems Newest Digitalization to create experience edge

What We Do? From Apps, Digital to building Experience Architecture

  • Application Services

    It includes designing solution architecture, consulting and professional services of leading CRM/WorkPlace Software.

  • Business 3.0

    B3O Model makes processes far more agile, efficient and productive by improving operational efficiencies.

  • Customer Experience

    CX Transformation and Consulting Services Practice is delivered using Integrated Pace Layered Umbrella Strategy (PLUS).

  • Digital

    Digital business involves the interaction of people, businesses and intelligent "things" to change the economic models.

  • Experience Ecosystems

    Collaborate, communicate and connect with the community by harnessing Artificial Intelligence, IOT and Platforms.

  • Fanatical Obsession

    Human centred design is at the heart of what we do. Virtuos leverages Customer Personas and CX Journey Mapping.

Engage with our team to re-define
Brand Digital CX Operations Marketing
your
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CX Design Process

Experience is the New Brand and Experiences
are the new Branding.
  • Customer Experience is the New competitive battlefield
  • Apply digital humanism to Customer Experience Design
  • Connect Business Moments, Personas and Journey Maps
  • Mapping the Mobile Customer Decision Journey
  • Use Digital personalisation to enrich Customer Experience
  • Link Voice of the Customer Best Practices to Org's Maturity

with Creative Ideas

Innovation Open Technology and Incubation of Business Ideas.
  • Use Mobile Apps to stimulate digital business
  • Bimodal strategy for customer-facing mobile apps
  • Loyalty programs into your mobile apps to encourage app usage
  • Beacon technologies to further increase customer interest and usage
  • Customer ratings of mobile apps to identify future enhancements
  • Modernising and Managing emerging technologies including IOT

success through modern marketing

Digital marketing taxonomy - point tools, platforms, suites and hubs.
  • Digital marketing transit map & taxonomy to frame the provider landscape
  • Designing Master audience profile, workflow and collaboration
  • Intelligent Orchestration; Unified measurement and Optimization
  • Multiple levels of analytics across all campaigns, tactics, assets and channels
  • Strong OEM Relationships with leading brands for tighter integration
  • Custom Applications and Extensions for innovative differentiated functionality

Featured Videos Here are few videos handpicked for you.

How MakeMyTrip continues to keep its leadership?

Six years ago, MMT was behind its arch rival in travel business, and now it is three times bigger than its rivals. By considering Customer Experience as the key differentiator MMT implemented state of the art CX Platforms from Virtuos to keep its pace.


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Business Transformation with CXNow

At Virtuos we transform your Experience Business by bridging the silos, making connection between marketing and CX. CXNow is new arsenal in the age of customer to differentiate and manage experience continuum using industry best practices.


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Effectively measure your Customer Experience with Indicial

They say - "Until you quantitatively measure the quality of experience delivered to your customers, you simply cannot expect loyalty and advocacy in return." Indicial practice at Virtuos helps you in measuring your customer's experience.


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Digital Etiquette

Digital savvy Virtuoso teams are trained and certified to comply with data security, privacy laws to protect customers always.

Customer Trusted Partner

Virtuos is your most trustworthy and reliable partner to offer transformational and cutting edge technologies & services.

Happiests Culture

Happy employees create satisfied customers. Virtuos has a culture to enrich employees with skills through continuous learning.

Virtuoso Teams

High performance Teams with unique strengths and experience deliver incredible value to customers on every engagement.

Domain Expertise

Specialised & certified with deep domain expertise and knowledge to serve industry verticals by integrating people, processes and technlogies.

Experience PLUS

Virtuos Pace Layered Umbrella Strategy (PLUS) is our brand new solution methodology and systems of engagement (SOE).

Customer Satisfaction

"Customer At Heart" is not just a buzzword. Virtuos measures its employee performance through comprehensive C-SAT scores.

Explicit Mission to Change the World
Actively span boundaries hunting great ideas

ACHIEVE AMBITIOUS GOALS FOR CUSTOMERS


CX Transformation

Virtuos CX Practice begins with Customer Journey mapping and design thinking tools and extends to Experience Audit, Omni-channel orchestration, Autonomous systems and Analytics.

Business 3.0 Operations

The Business Outcomes Model uniquely replaces traditional BPO operations to bring efficiency through automated ExperienceCloud framework and CustomerVoice surveys & analysis.

Cloudle Apps

Cloudle is the demand nurture and engagement platform to bring diverse enterprise Apps closer to business community. Cloudle bridges the gaps in experience architecture by packaging Apps and implementations.

CampusYes.com

CampusYes is a complete Student Success Management built for Higher Education Institutions and Universities automating processes such as student recruitment to alumni association.

Omni Channel Customer Experience

Customer Experience Ecosystem comprises of sales, marketing, service and digital commerce. Engagement Channels such as traditional Voice, Email, Chat have been transformed to meet the changing customer preferences and accelerate the speed of service. Virtual Chat, AI powered autonomous Experience Routing, Digital Experience Platforms (DXPs), Social Communities and IOT amongst other emergent channels enable organisations to rethink their customer experience processes. Virtuos, a leading Experience Consultancy optimizes profitability, operational efficiency, customer satisfaction and loyalty by implementing customer centric processes. These include Enterprise wide CRM strategy & execution, integration of sales, marketing, digital commerce and service processes, and complete CX management.


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Grow Your Business
Virtuos Business 3.0 Practice offers consistent on-brand experiences across channels to reduce cost of doing business (CODB). Cloud Avatar, a trained concierge delivers predictive and personalised engagement experience. CX Audit using RFM metrics harnesses Harvest, Acquisition, Retention, Efficiency (HARE) model. B3O Architecture deflects voice calls to shift to Chatbots, surveys customers to increase NPS and more.


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Cloudle Apps

Demand Apps and Professional Services

Cloudle is Industry’s first and only Commerce Platform that offers Small Businesses to try and buy Enterprise Applications and design implementation packages online.


  • Enterprise Apps for every need
  • Try and Buy online options
  • Free demo and online workshops
  • Unbiased reviews and ratings
  • Pre-packaged Implementations
  • Instant Check out
  • 24x7x365 Consulting Support
  • Expert Advisory Services
  • Pricing in local currency
  • Third Party App Integrations


Visit Cloudle.com

Our Services Application Development to Marketing and Consulting

Applications

Applications

Application Implementation and Professional Services for leading CRM/Customer Experience Solutions.

Development

Devolopment

Virtuos builds Android and IOS Apps. Undertakes software development projects on Java, PHP, .Net and Others.

Marketing

Marketing

Virtuos division – Yippee Media delivers digital and integrated marketing services across channels.

Consulting

Consulting

Consultare Professional Services and top-notch Implementation services using Co-Extend and ExperiencePLUS Engagement models.

Innovating with CampusYes

Build and Foster Campus Collaboration

Connect with Constituents in a Whole New Way

Recruit the Right Students


Support and Engage Students Everywhere

Optimize Alumni Lifetime Value


The Ultimate 1:1 Student Experience

Instant Insight Across Your Higher Ed Institution

Building Modules on CampusYes


  • Student
    Enrollment
    Student
    Enrollment
  • Student
    Engagement
    Student
    Engagement
  • Classroom
    Schedule
    Classroom
    Schedule
  • Student Fee
    Management
    Student Fee
    Management
  • Library
    Management
    Library
    Management
  • Certificate
    Management
    Certificate
    Management
  • Placements
    Placements
  • Alumni
    Association
    Alumni
    Association
  • Event
    Management
    Event
    Management
  • Third Party
    App Integration
    Third Party
    App Integration
 
  • GE
  • MakeMyTrip.com
  • Standard Chartered
  • bwin.com
  • Flipkart.com
  • Myntra.com
  • Genpact
  • ThomasCook
  • PayTm.com

Office Locations

  • Virtuos Solutions
  •   San Francisco USA
        Gurgaon India
  •   US Phone : +1 (415) 799 9188
        APAC (IN) : +91 (124) 498 5500

About Virtuos

Virtuos is in the business of creating success story by redefining how experiences can be transformed across brand, digital and commerce. As an Experience Consultancy, Virtuos offers broad range of services, platforms and ecosystems around CX, Digital Workplace and Digital Marketing.


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