With the advent of internet, and social media, today the customer has a better choice — which vendor to choose, and what kind of services to expect. Consumers are empowered like no other time in history. Although they’ve always had high expectations — to be heard, supported, and valued — never before have consumers had such an arsenal of tools at their disposal to ensure those expectations turn into reality.
As an Experience Consultancy Virtuos delivers comprehensive customer experience applications that drive revenue, increase efficiency, and build loyalty.
Customer Experience (CX) solutions give you the power to manage the following experiences that matter most across every stage of your customer’s journey:
Deliver a branded web experience and always — available access to knowledge and subject matter experts, empowering customers to research, purchase products, and resolve issues online with or without agent assistance..
Engage with the customers on the social web and build your own community and applications for support, innovation, bonding, brand affinity and more.
Deliver superior customer experiences through multiple channels — Voice, Email, Chat maximizing the agent performance, improving the First Call Resolution (FCR) in order to drive revenue and lower costs.
Mobile is the next only powerful force to the social web. With billions of people on the sophisticated mobile technologies, you are instantly in sync with the right audience. Run mobile applications and bring instant productivity through mobile self-service (MSS), Mobile chat, Mobile Messaging services.
Your digital brand is the face of your company to captivate and engage customers for deep business insight. With cloud monitoring and online reputation management (ORM) services your brand share will improve. Our actionable feedback, analytics through proactive and reactive engagement will monitor your brand width.