Virtuos Corporation implements industry’s most robust Enterprise Business Intelligence and Analytics Solutions built on open, industry-wide standards— making integration with your other systems easier and less costly than the alternatives. By integrating data from across your enterprise and delivering specific reporting and analysis, IT departments spend less time responding to requests and business users, spend less time looking for information. With the information obtained, you can generate scenarios, forecasts including statistics, predictive analytics, data & text mining and optimization— all in an integrated powerful and flexible presentation layer.
With Oracle RightNow Enterprise Analytics, you can quickly identify opportunities to optimize processes, increase customer satisfaction (CSAT), reduce costs, and drive other business improvements, leveraging an on demand data warehouse. This provides rapid time-to-value and a significant return on investment.
Oracle RightNow Enterprise Analytics helps you determine where problems started, pinpoint root causes, and take immediate, corrective action effectively, so you can deliver a superior customer experience across web, social and Contact center touchpoints.