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Chat and Co-Browse
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Live chat software can bridge the gap between web self-service and phone-based interactions. It provides a way to engage a customer or prospect before they abandon a purchase or when they have problems solving their own customer service issue. Customers who engage with a customer service agent through interactive chat while on a company's website have longer than average sessions, higher conversion rates, and increased customer satisfaction.

Business Challenges

  • Customers abandoning your website
  • High rate of shopping cart abandonment
  • Need to reduce or control contact center costs
  • Increase customer’s satisfaction with faster response to issues

Solution

Virtuos Chat & Co-Browse facilitates real-time chat sessions between your agents and customers. As a stand-alone application, or delivered as part of a comprehensive Web Experience Suite, our Chat helps to resolve customer issues, increase purchase conversion rates, and can be configured to meet your organization’s unique business requirements. Chat sessions can be initiated by an agent, by a customer, or triggered automatically based on pre-defined rules.

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