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CRM and Sales Force Automation
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Virtuos is passionate about offering one of the broadest and deepest portfolio of CRM solutions that address all customer touch-points and provide rich functionality to support the dynamic business needs for organizations of every size, to deliver a superior customer experience.

Customer Challenges

  • Tying together sales and service interaction channels
  • Integrating social CRM capabilities to deliver superior experience
  • Redefining the Campaign Management across email, mobile, social and sites
  • Analysing the customer experience & loyalty
  • Applying business rules and knowledge in real time
  • Sustaining profitability and creating competitive advantages
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CRM Solutions
 

sales & marketing automationSales & Marketing Automation

Sales Automation Tools, Lead & Opportunity Management, Campaign and Marketing Automation Software.

 

customer servicesCustomer Services & Support

Helpdesk, Service Resolution and Support Management tools

 

contact centerContact Center & E-Service

Multi-channel Customer Service: Chat, Co-browse, email, SMS, Voice and Knowledge Management. Interactive Voice Response(IVR) and CTI

 

Customer Experience & LoyaltyCustomer Experience & Loyalty

CSAT Survey and Feedback software, Customer Loyalty Management

 

Web Experience ManagementWeb Experience Management

Web Self-Service (WSS), Intent Search, Knowledge Syndication, Web Analytics Integration with CRM

 

CRM Portals & SharepointCrm Portals And Sharepoint

Employee Portals, Customer Portals, Partner Portals and SharePoint Integration

 

Mobile CRMMobile CRM

Mobile CRM for Windows7, Mobile Applications of iPhone and Android Mobile Self-Service, Mobile Chat and Guided Assistance

Social CRMSocial CRM

Innovation and Support Communities, Cloud Monitoring Self-Service Modules on Social Platform Integration with Facebook, Twitter and YouTube

 

CRM AnalyticsCRM Analytics

Reporting and Real time decision support, Enterprise Analytics & Business Intelligence, CRM Data Management

CRM Done Right: Customer focused Strategy

At Virtuos, we deliver successful customer experiences across many different disciplines within an organization. We practice our approach to getting CRM Done Right through Customer OnDemand Innovation (CODI) strategy which leverages one common knowledge foundation, so customer service agents, marketers, and sales people all have the same view of the customer, and insight into all interactions across departments.

By partnering with the Industry’s no.1 CRM Solution Leaders, Virtuos offers comprehensive consulting, integration support, training and Domain expertise to ensure that our customers achieve highest ROI. No wonder, together with our partners we have one of the highest client success rates in the enterprise CRM Software. Our CRM is all about offering great Customer Experience.

 

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