Virtuos is passionate about offering one of the broadest and deepest portfolio of CRM solutions that address all customer touch-points and provide rich functionality to support the dynamic business needs for organizations of every size, to deliver a superior customer experience.
Sales Automation Tools, Lead & Opportunity Management, Campaign and Marketing Automation Software.
Helpdesk, Service Resolution and Support Management tools
Multi-channel Customer Service: Chat, Co-browse, email, SMS, Voice and Knowledge Management. Interactive Voice Response(IVR) and CTI
CSAT Survey and Feedback software, Customer Loyalty Management
Web Self-Service (WSS), Intent Search, Knowledge Syndication, Web Analytics Integration with CRM
Employee Portals, Customer Portals, Partner Portals and SharePoint Integration
Mobile CRM for Windows7, Mobile Applications of iPhone and Android Mobile Self-Service, Mobile Chat and Guided Assistance
Innovation and Support Communities, Cloud Monitoring Self-Service Modules on Social Platform Integration with Facebook, Twitter and YouTube
Reporting and Real time decision support, Enterprise Analytics & Business Intelligence, CRM Data Management
At Virtuos, we deliver successful customer experiences across many different disciplines within an organization. We practice our approach to getting CRM Done Right through Customer OnDemand Innovation (CODI) strategy which leverages one common knowledge foundation, so customer service agents, marketers, and sales people all have the same view of the customer, and insight into all interactions across departments.
By partnering with the Industry’s no.1 CRM Solution Leaders, Virtuos offers comprehensive consulting, integration support, training and Domain expertise to ensure that our customers achieve highest ROI. No wonder, together with our partners we have one of the highest client success rates in the enterprise CRM Software. Our CRM is all about offering great Customer Experience.