These personal experiences of your customers are no more personal. Traditionally the private "customer service affairs" between you and your customers strictly remained to the contact center with fewer email or phone escalations. Now Customers have chosen to go to the public cloud to even post the first complaint or pass the anonymous CSAT reviews. This is the power of social web, and customer is at the center of demanding the most pampered service he deserves.
It can be overwhelmingly difficult to manage the social voices of the customers, and sneak into hundreds of social networking sites, groups, discussion forums and blogs. That's where our Cloud Monitoring tools tightly integrated with your CRM and other Customer Service Suites help you engage with your customers on the latter's choice of social platform.
Virtuos Social Cloud Monitoring helps you monitor relevant consumer conversations on the social web, prioritize your next steps, and follow up on the issue in the same way you would manage an email, phone call, or chat session. Plus, with Cloud Links, you can include links to social networking sites such as Twitter, Facebook, LinkedIn, YouTube, and Flickr in personalized surveys and outbound mailings—created using Marketing and Enterprise Feedback Software.