Return on Value (RoV)Results driven obsession
01.
Evolution from CXto customer trust
Develop customer trust as an extension to existing customer experience by addressing issues related to data protection, security, privacy, and the use of information.
02.
Realignment ofskills and Talent
Develop new talent sourcing and management models, such as crowdsourcing and WAH, similar to a gig-economy model, for customer management operations.
03.
Post-COVIDExperience Portfolio
Focus on key financial metrics, such as ROI or return on digital investment, which include measurements such as CX, quality of service, cost, and time to market.
Honesty and Truthfulness
Ethical and transparent behavior, coupled with a customer-centric view — continually and consistently exhibited and stressed upon.
Communication
Leaders’ communication with employees is clear, direct, consistent and frequent. Employees maintain the same caliber with constituents.
Competency
Skills of people supporting the expectations of the customers. Are processes effective and efficient? Is the technology intuitive and appealing?
Transparency
Transparency breeds trust — both internally and externally. Seeing is indeed believing (and understanding). Customers must see the value always.
Experience Centric
Customer Experience (CX) Culture is embedded throughout the organization. CX and Employee Experience (EX) are integrated to deliver value.
Financial Viability
High performance reflects more trustworthiness. Being financially viable requires a results-oriented mentality throughout the organization.
Social Responsibility
Organizations seem more humane when they demonstrate trust by being compassionate or caring for something other than profitability.
Innovation
Innovation also suggests creativity, inventiveness and perhaps even ingenuity in processes, all of which are positive attributes for an organization.
Safety and Privacy
Providing a safe environment for customers and their data promotes trust. Data breaches, inconsistencies, and privacy violations drive mistrust.
- Honesty and Truthfulness
Ethical and transparent behavior
- Virtuos springs Veracis
The CX Operations
- Competency
Effective and Efficient
- Transparency
Breeds Trust
- Communication
Clear, direct, consistent
- Experience Centric
Experience is a culture
- Financial Viability
High performance
- Social Responsibility
Compassion and Care
- Innovation
Creativity and Ingenuity
- Safety and Privacy
A gold standard for trust
- Veracis Best Practices
O.Digital Mastermind
ABOUT VERACIS
Being trustworthy is a powerful way for organizations to ensure sustainable levels of customer satisfaction, loyalty, and advocacy. Virtuos Veracis, a new outcome driven Experience Trust Operations group helps brands in gaining customer confidence driving revenue and profitability.
Virtuos springs Veracis — The Customer Trust Management Operations Business.
Virtuos Veracis launches the CXDESK 2.0 and Expedience Advisory Services to help businesses with integrated and Human Centered Customer Experience (CX), Employee Experience (EX) and Everything Experience (XX) services.
LEARN MOREABOUT VERACIS
Being trustworthy is a powerful way for organizations to ensure sustainable levels of customer satisfaction, loyalty, and advocacy. Virtuos Veracis, a new outcome driven Experience Trust Operations group helps brands in gaining customer confidence driving revenue and profitability.
Virtuos springs Veracis — The Customer Trust Management Operations Business.
Virtuos Veracis launches the CXDESK 2.0 and Expedience Advisory Services to help businesses with integrated and Human Centered Customer Experience (CX), Employee Experience (EX) and Everything Experience (XX) services.
LEARN MOREReturn on Value (RoV)Customer is at heart
Pace Layered ApproachRapid, Agile, and Modular
Quick recovery of business
VERACIS OFFERINGS
Virtuos veracis develops a comprehensive customer experience strategy that improves customer retention and revenue growth.
Outcome Driven Prospecting
Blitzscaling your business
Digital As A Program
Continuous Customer Intelligence
Develop
A CX Quotient (CXQ)
A CX Quotient (CXQ)
Extend
Competitive Advantage
Competitive Advantage
Assess
A Dashboard with KPIs
A Dashboard with KPIs
We Are A Modern — The Post-COVID Customer Trust Management and Operations Business.
At Virtuos Veracis, we focus on five elements that have the greatest impact on Customer Experience (CX): average speed to answer (ASA), first call/first contact resolution (FCR), average handle time (AHT), customer satisfaction score (CSAT), and Net Promoter Score (NPS) for high growth brands worldwide.
Thought Leadership
FROM USEFUL RESOURCES
