DIGITAL FIRST™ BUSINESS
CRM is Digital
Welcome to CRMDigital.com
CRM GOES DIGITAL AND IT’S HOT NOW
Sales
- Sales Predictive Analytics
- Sales Analytics
- Price Optimization & Management
- Digital Content Management for Sales
- Sales Training Solutions
- Lead Management
- Configure, Price, Quote
- Partner Relationship Management
- Mobile Sales Productivity
- Cognitive Expert Advisors
Marketing
- Marketing Analytics
- Multichannel Marketing Hubs
- Customer Data Platforms
- Journey Analytics
- Artificial Intelligence (AI)
- Personalization Engines
- Account-Based Marketing
- Mobile Marketing Analytics
- Cross-Device Identification
- Marketing Tech Stack
Customer Service
- AI/Chatbots/VCA
- Digital Assistants
- Case Management/Problem Resolution
- Knowledge Base/Contextual Search
- Engagement/Experience Flows
- Mobile Messaging/Self-Service
- Social Media Management
- Adaptive Business Rule Engine
- Robotic Process Automation
- WFO/Talent Management
Digital Commerce
- Personalization
- API-Oriented Architecture
- Artificial Intelligence (AI)
- Conversational Commerce
- Subscription
- Unified Commerce
- Enterprise Marketplace
- Immersive Commerce
- Visual Configuration
- Thing Commerce
Learn how TVS Credit (BT 500 Group) is serving its customers
Read Case Study
Case study on how Thomas Cook (India) is transforming its business
Read Case StudyCRM Goes Vertical In The Age Of The Customer
Every industry defines its customers, processes, and technology needs differently to engage with customers. Horizontal CRMs serve less than 50% of the needs of Industry-specific needs.
C.Digital, the CRM Mastermind Practice for your Industry
Contact our CRM Consultants for Industry ready CRM best practices.
CRM DONE RIGHT
CRM Digital: Flexible choice with skills across all the major clouds
During COVID Impact, we will be offering FREE implementation of upto 15 days for new customers. Terms and Conditions apply.
ADVANTAGE VIRTUOS CRM DIGITAL
Strategy
Our top-notch Strategy serves as a road map to actualize, deliver, and measure progress toward the customer-centric goals of the business.
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Technologies
Cutting edge CRM Technologies and Customer Experience stack from the leading global partners with strong implementation capabilities.
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Transformation
CX and Digital fused Transformation with 7C Framework covering CX Audit, Customer Journeys, Design Thinking to Voice of Customer (VOC).
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CX Continuum
We deliver multi-functional approach to optimize CRM investments through technology upgrades, continuous improvement, and integration.
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Speed and Agility at CRM Digital
Through 2023, the biggest challenge that architects of CRM systems face will be how to deliver faster.
SaaS software
Industry best practices and prebuilt industry components.
iBPM
Workflows and Digital Process Automation (DPA) Capabilities.
High-productivity aPaaS
Leveraging Platform As A Service (PaaS) components.
Core Offerings
Augmented analytics
Use of machine learning (ML) and natural language processing (NLP).
DevOps tools
Agile deployment approaches and rapid development practices.
Digital Dexterity
Digital and data skills in sales, marketing, and customer service departments.
1
FAST & FRUGAL
Faster delivery timelines using Low-Code; No-Code Development and blended resources across the geographies practicing lean models. Proven to be cost-effective for Post-COVID Economy.
2
AGILE AND AMBIDEXTROUS
Agile is not enough. AikiDox has built a foundation for practice sharing - crucial for collaborative + iterative working to harness best of our Digital Design Thinking principles.
3
CONTINUOUSNESS IN CX
Continuous Intelligence delivering Continuous Experience across departments and processes by leveraging AI, Machine Learning (ML), Integrations (API), and a rainbow of CX Technologies.
4
RAPID AND PRE-BUILT
Our Implementation methodology comes with industry-specific components; configuration toolset, data integration technology, and proven omnichannel experience design approaches save weeks of effort.
From USEFUL RESOURCES
What’s Business 4.0?
All businesses start from the same point: an idea. It is what happens to that idea that determines business success. The anatomy of business...
- Venky Vijay Reddi
Integrated CX and Digital are key to successful Digital Transformation
“CX Marries Digital” is a misnomer today as CX without Digital or Digital without CX ceases to exist in the world of digital transformation. It's not a marriage but a co-existence...
- Venky Vijay Reddi
A Transformation Reset is Imperative for Post-COVID businesses
Business is the greatest platform for change in society. The businesses must serve the society and communities with greater purpose and COVID-19 should become a biggest transformation driver...
- Venky Vijay Reddi