DIGITAL FIRST™ BUSINESS
CRM — E-COMMERCE TECHNOLOGY
The future of digital commerce is "X Commerce"
Look beyond commoditized commerce functionality and focus on delivering superior customer experiences.There was a myth that commerce is not for everyone. Today’s commerce — digital commerce is becoming "X Commerce" — Commerce to you, me, and everyone. By 2025, Every company will have digital commerce capabilities integrated with their Sales, Marketing, and Service.
Vision & Strategy
- Growth & Costs
- New channels and business models
- Ecosystems
Emerging Trends
- Custom Front Ends
- Marketplace Models
- New Payment Methods
Customer
Technology
- Platforms
- API-Oriented Architecture
- Commerce ecosystem applications
Customer Experience
- Personalization
- Unified Experience
- Customer Journey
C.DIGITAL FOR DIGITAL COMMERCE
Our C.Digital for Commerce Mastermind delivers the combined strengths of design, technology and commerce capabilities for the modern brands.We focus on digital commerce technologies in four main areas: vision and strategy, technology, emerging trends, and customer experience. Continuous improvement in these four areas is contingent upon agility and flexibility — both in the applications our customers use and the strategies and business models they apply.
OUR PRACTICE WITH SHOPIFY
Shopify is a world leader in Digital Commerce across B2B and B2C offering award-winning storefronts, solutions and PWA ready mobile apps.
At Virtuos we help our clients develop a digital commerce strategy that aligns with the changing state of commerce and customer expectations.
WHY VIRTUOS
- We use technology accelerators, such as AI, within the digital commerce ecosystem
- Flexible and modular technology assets for use in all relevant channels and use cases
- Continuously improve customers’ digital commerce experience by using agile methodologies, commerce product management practices, and DevOps
- Platform expertise transforming digital commerce platform as a way to scale into digital business
- Expand with digital initiatives applied to customers, ecosystems, IT systems, IoT, and data and analytics
- Evaluate and implement new business models, such as enterprise marketplaces and subscription
- Orchestrate an engaging and unified digital customer experience across many channels
EXPERIENCE EDGE
- Digital Commerce Capabilities with 30+ Integrated Applications Capability to deliver additional functionality
- Relationware Integration Expertise (Over 50% of the effort and cost in a digital commerce platform program will be spent on integrations)
- Analytics, including AI and machine learning to harvest data. (Organizations can personalize the customer journey and improve the customer experience)
- Powerful add-on modules like Self-service, mobile, unified experiences as these are central to the way individuals live
- In-house Digital Marketing Agency offering Design, Architecture, and Commerce Capabilities
- Pace Layered Umbrella System (PLUS) Methodology for delivery of a project
- Deep 12+ years of Experience in Customer Experience (CX) and Digital Transformation Business
DIGITAL COMMERCE AT THE CORE OF DIGITAL BUSINESS
Digital commerce today no longer stands alone as a digital initiative. While often the initial realization of digitalization within an organization, digital commerce represents just one key component of the pivot toward digital business.
B2B Commerce
- Automation: Benefits achieved through the normal efficiencies of being online
- Augmentation: The ability to offer additional functionality through an online channel
- Transformation: New business processes enabled through the coupling of technology
B2C Commerce
- Search: Our Search APIs and Powerful syndication tools offer great convenience
- Personalization: Powerful combination of Personalization technologies integrated with Commerce Platform
- MarketPlaces: Integration with Robotics Process Automation (RPA) and other CRM/CLM to achieve Customer 360
The Digital Commerce Technology Landscape
Digital Commerce Strategies Must Drive Differentiating Customer Experience.Complexity is a hallmark of any digital commerce program. All the successful digital commerce platforms have three components – Data, Technology ecosystems and Digital commerce generates a tremendous amount of data, even if it is executed in a minimal number of channels. This data relates to customer profiles, transactions, website sessions, product views, clickstream data and More.
VIRTUOS, YOUR TRUSTED PARTNER IN CX AND COMMERCE
At Virtuos, we include services for the design, development, integration and deployment of specific processes, functions, applications, and initiatives in user organizations that support transactional digital commerce applications and related functionality.
These services aim to optimize a company’s processes and integrate related technology, applications, and platforms into a consistent, stable and secure customer experience for digital commerce. Some of these companies focus on providing specialized services, such as strategy consulting, customer experience and user experience services, and integration and custom development services.