DIGITAL FIRST™ BUSINESS
CRM — CUSTOMER SERVICE & SUPPORT AND TECHNOLOGY
The Three Customer Service Megatrends for 2022
The Three Customer Service Megatrends in 2022: Fuse AI and Agents to Drive Better ExperiencesAI is the foundation of customer service operations
- Self-service technologies
- Robotic process automation (RPA)
- Prescriptive AI
- IoT Insights
- Robots
AI empowers superagents to fucus on work that matters
- Enhanced customer context
- Adaptive experiences
- Collaboration and autonomy
AI transforms the agent workforce
- Staffing practices
- Success measures
- Evolved culture
VIRTUOS: YOUR TRUSTED, STRATEGIC
PARTNER FOR CRM
Customer service organizations must better balance operational goals with customer experience ambitions.At Virtuos we guide organizations’ strategic thinking and help them select, implement, and operate CSS technologies that will drive more intelligent and proactive effortless interactions.
BROAD SPECTRUM OF SERVICE PORTFOLIO
IMPLEMENTATION SERVICES
The customer service and support technology landscape is reshaping very rapidly. At Virtuos we provide broader portfolios–Customer Engagement Hub (CEH) & CRM Technology driven Digital Transformation and Voice of Customer (VOC) Technologies for CX Continuum.
Before investing, CRM leaders for customer service must consider the impact of consolidated contact center, CRM customer service, analytics, and WEM solutions.
- ChatBot
- Live Chat
- Engagement Hub
- Knowledge
- Web Self-service
- Agent Scripting
- Unified Communications
- VOC
- WEM Solutions
SERVICE MATURITY IN THE EXPERIENCE ECONOMY
We work with you to understand your capabilities that are most critical for your strategy execution, and how you are allocating resources, budget, and capacity to key initiatives.Our C.Digital for Customer Service Teams deliver:
- Insights that help determine high-value functional capabilities most critical for strategic execution and superior customer success management.
- Checklists to identify robust metrics to measure, track, and execute against functional and organizational strategy requirements of organizations.
- Peer examples to see how one major corporation uses a C.Digitalframework to successfully articulate how its function delivers to the business.
C.DIGITAL INSIGHTS
OUR CRM AND CX LED SERVICE FRAMEWORK
Customer service organizations that need to handle more customer engagements, provide consistent information and drive efficiency are turning to conversational AI solutions.At Virtuos we focus on creating CRM and CX led Service Framework through three areas of focus.Customer Expectations
Understanding them or even anticipating and staying ahead of them — continuously.
Customer Centricity
Driving the enterprise's strategy and decision making around these expectations
Customer Experience (CX)
Delivering a superior CX as a competitive differentiator
Virtuos helps field workers with Augmented Reality (AR) and Guided Assistance via video.
FOUR PILLARS OF DELIVERING CUSTOMER SERVICE
We help organizations deliver consistent, effortless, intelligent, personalized, and collaborative customer service experiences, regardless of channel.
The four prerequisites for delivering great customer service are getting connected, orchestrating the process, having access to the relevant information and managing the required resources. Increasing alignment across these four pillars is elevating the customer experience, while also complicating technology selection.
Deliver Customer Service During and After COVID-19
Improve Digital and Self-Service Capabilities with our Integrated KM and ChatBot.
Six short-term actions to help customer service organizations through this challenging time.
We can implement technologies to support your strategy to deliver information and updates to your Customers, Employees, and Partners Proactively.
SOLUTIONS FOR HEALTHCARE INDUSTRYCustomer Service Strategy as Part of Overall CRM Strategy
Virtuos helps organizations create a CSS strategy in order to achieve their operational and customer-related goals and to realize its CSS vision. The CSS strategy is effectively the “how” that supports the CSS vision’s “what” and “why.”