Con sul tareConsultare means "Experts to consult" on Customer Digital Strategy, Operational efficiency, and Digital Workplace Transformation.Explore More
CRM DIGITALCRM Mastermind Design, Digital strategy, Implementation, and Professional Services
CUSTOMER EXPERIENCEWorld's first "CX and Digital" Fusion of technologies and transformation services
EMPLOYEE EXPERIENCEHR Technologies, Digital WorkPlace Programs, Talent Management, and EX Strategy
EVERYTHING EXPERIENCEThe Hyper Automation, DevOps, and Low-Code No-Code Technologies
KEY PARTNERSExperience Partnerships (PX) with leading brands offering software/platforms
About CRM DigitalDigital CRM Applications — Sales, Service, Marketing, and Commerce
CLOUD & IT INFRASTRUCTUREVirtuos invests in TEKCORP — Cloud Mastermind & IT Infrastructure Specialist.
VIRTUOS NEXORAMANexorama is our new model for innovating and diversifying into new areas.
ABOUT GIFTCART.COMWith huge strengths in technology, experience design, strong commitment and insight to make Giftcart.com a leading name in e-gifting globally, the team has put together some of the industry's first and unique propositions such as Personality based gifting, Gift Wizard, Gift Registry, Wish list, Event Butler, Advanced Search and more. Visit www.giftcart.com
ABOUT INDIC.COMIndic is a company that has digital experience platforms to serve a broad range of audiences with consistent, secure and personalized access to products, services, and experiences across many digital touchpoints.
Indic has a portfolio of brands in stealth mode. For more information visit www.indic.com
ABOUT SWEVEN DIGITALSweven is a brand new company with 1000+ Man years of CRM and Customer Experience Proficiency. Sweven branched out to craft a new story of Sweveners — The dreamers and doers operating in the US$1 Trillion Salesforce Economy. Sweven is headquartered in San Francisco with operations and delivery centers in India and fast expanding into other regions. For more information visit www.sweven.com
ABOUT TEKCORPTekcorp offers complete Cloud Transformation Journeys for the customers along with IT Infrastructure Services such as Networking, Storage, Security, and Trust Management across Industry verticals. Tekcorp also operates Technology Division in alliance with leading partners. For more information visit www.tekcorp.com
Com pa nyCompany with a team that has the explicit mission to change the world — big change, big objectives, a brand-new system never done before.Explore More
ABOUT VIRTUOSThe birth of an idea that stretches the Virtuosos and the customer
OUR BUSINESSThe anatomy of modern business at Virtuos — Consulting to Digital Business
CUSTOMER SUCCESSCustomer success stories, case studies, insights, and resources
CAREERSExplore an enriching and rewarding career in sales, marketing, engineering, etc.
NEWS AND EVENTSSign up for the latest news, press releases, Xonomy events, and webinars
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The Result
Increased Digital Ticket Sales
28%
Net Promoter Score boost
Branding
Brand name, logo and colors.
True Metrics
Client based Delivery and Reciepts to track and measure
Suggested Reply
Choose a suggested reply like "Change Seat" to navigate to further functionality.
Verified Sender
Security and Peace of Mind for Consumers.
Rich Media
Pictures, Videos, GIF sharing. Dynamic Content for tickets, Loyalty Cards, Coupons etc.
Suggested Action
Select an Action button like "Contact Virgin" to initiate a phone call.
Starbucks’ Customer Moment
Anticipate customer needs:
Close to a store
In line
Ordering with app
Waiting for their order
Consuming in store
SNICKERS’ "Hungry" Moment
Reaching new demographics based on "hangry" moments:
Consumers followed SNICKERS on Twitter
Tied price of a SNICKERS bar to the consumer sentiment
Price dropped when people got "angry"
Customer Moments Are Becoming Smaller and They Demand "Hyperpersonalization"
From
Customer journey
One to many
Personalization
Self-service
Omnichannel
To
Customer moments
1:1
Hyperpersonalization
Guided service
Postchannel experience
The Importance of Short-Term and Real-Time Customer Data in Personalization
Persona and Segment
Persona: 32-year-old-health-conscious woman living in California with her family.
