Con sul tareConsultare means "Experts to consult" on Customer Digital Strategy, Operational efficiency, and Digital Workplace Transformation.Explore More
CRM DIGITALCRM Mastermind Design, Digital strategy, Implementation, and Professional Services
CUSTOMER EXPERIENCEWorld's first "CX and Digital" Fusion of technologies and transformation services
EMPLOYEE EXPERIENCEHR Technologies, Digital WorkPlace Programs, Talent Management, and EX Strategy
EVERYTHING EXPERIENCEThe Hyper Automation, DevOps, and Low-Code No-Code Technologies
KEY PARTNERSExperience Partnerships (PX) with leading brands offering software/platforms
About CRM DigitalDigital CRM Applications — Sales, Service, Marketing, and Commerce
CLOUD & IT INFRASTRUCTUREVirtuos invests in TEKCORP — Cloud Mastermind & IT Infrastructure Specialist.
VIRTUOS NEXORAMANexorama is our new model for innovating and diversifying into new areas.
ABOUT GIFTCART.COMWith huge strengths in technology, experience design, strong commitment and insight to make Giftcart.com a leading name in e-gifting globally, the team has put together some of the industry's first and unique propositions such as Personality based gifting, Gift Wizard, Gift Registry, Wish list, Event Butler, Advanced Search and more. Visit www.giftcart.com
ABOUT INDIC.COMIndic is a company that has digital experience platforms to serve a broad range of audiences with consistent, secure and personalized access to products, services, and experiences across many digital touchpoints.
Indic has a portfolio of brands in stealth mode. For more information visit www.indic.com
ABOUT SWEVEN DIGITALSweven is a brand new company with 1000+ Man years of CRM and Customer Experience Proficiency. Sweven branched out to craft a new story of Sweveners — The dreamers and doers operating in the US$1 Trillion Salesforce Economy. Sweven is headquartered in San Francisco with operations and delivery centers in India and fast expanding into other regions. For more information visit www.sweven.com
ABOUT TEKCORPTekcorp offers complete Cloud Transformation Journeys for the customers along with IT Infrastructure Services such as Networking, Storage, Security, and Trust Management across Industry verticals. Tekcorp also operates Technology Division in alliance with leading partners. For more information visit www.tekcorp.com
Com pa nyCompany with a team that has the explicit mission to change the world — big change, big objectives, a brand-new system never done before.Explore More
ABOUT VIRTUOSThe birth of an idea that stretches the Virtuosos and the customer
OUR BUSINESSThe anatomy of modern business at Virtuos — Consulting to Digital Business
CUSTOMER SUCCESSCustomer success stories, case studies, insights, and resources
CAREERSExplore an enriching and rewarding career in sales, marketing, engineering, etc.
NEWS AND EVENTSSign up for the latest news, press releases, Xonomy events, and webinars
Building on the new Customer Engagement Value by building the best practices for Customer Lifetime Value (CLV) and introducing Experience Lifetime Value (XLV).
C.Digital Mastermind for Customer Experience Best Practices. Comparing Customer Lifetime Value (CLV) and Experience Lifetime Value (XLV)
Experience ID and Experience Lifetime Value (XLV) are the trademarks of Virtuos.
CUSTOMER LIFETIME VALUE
Customer Lifetime Value (CLV) can be measured in the following way:
Identify the touchpoints where the customer creates the value
Integrate records to create the customer journey
Measure revenue at each touchpoint
Add together over the lifetime of that customer
EXPERIENCE LIFETIME VALUE
Experience Lifetime Value (XLV) on the contrary can be measured as under:
Identify the self-service channels and experience gain
Track CX (customer advocacy or reviews) that has impact
Measure CSAT at each touchpoint
Add together over the lifetime of the experience journey
WHAT IS EXPERIENCE LIFETIME VALUE
The “Experience Lifetime Value (XLV)” — also known as “Customer Engagement Value (CEV)” is the ability to combine and orchestrate business decisions, technology capabilities, and organizational policy and structures to clearly and measurably drive customer satisfaction, loyalty, and advocacy.
Understanding and meeting (or exceeding) the expectations of the customer will be the difference between enterprise success and failure in a digital-business-driven world.
A Customer Engagement Hub Drives XLV
A "Customer Engagement Hub" is a technology and process initiative that supports personalised, contextual customer engagement, whether through a human, an artificial agent or sensors, across all interaction channels.
Across Systems
is a architectural framework that ties multiple systems together to optimally engage the customer.
Across Channels
allows personalised, contextual customer engagement, whether through a human, an artificial agent or sensors, across all interaction channels.
Across Departments
reaches and connects all departments, allowing, for example, the synchronization of marketing, sales, and customer service processes.
BOARD ACTIONS FOR ENHANCED CUSTOMER ENGAGEMENT
Assign a board member as the “evangelist” responsible for XLV.
Ensure executive management is focused on driving cultural transformation across enterprise silos with a coordinated focus on the customer.
Task executive management with evaluating the success of XLV initiatives and investments by measuring increases in customer retention, revenue/customer, and profitability/customer.
Establish a quarterly reporting mechanism to the board on XLV improvements (e.g., using NPS as a measure).
Make XLV improvement a key performance measure for top management.
Bolster your competitive advantages with VirtuosBe a mastermind, a Virtuoso!Contact Us
Customer engagement is the next competitive battlefield in a digital world, where competition is just a click away!
