Con sul tareConsultare means "Experts to consult" on Customer Digital Strategy, Operational efficiency, and Digital Workplace Transformation.Explore More
CRM DIGITALCRM Mastermind Design, Digital strategy, Implementation, and Professional Services
CUSTOMER EXPERIENCEWorld's first "CX and Digital" Fusion of technologies and transformation services
EMPLOYEE EXPERIENCEHR Technologies, Digital WorkPlace Programs, Talent Management, and EX Strategy
EVERYTHING EXPERIENCEThe Hyper Automation, DevOps, and Low-Code No-Code Technologies
KEY PARTNERSExperience Partnerships (PX) with leading brands offering software/platforms
About CRM DigitalDigital CRM Applications — Sales, Service, Marketing, and Commerce
CLOUD & IT INFRASTRUCTUREVirtuos invests in TEKCORP — Cloud Mastermind & IT Infrastructure Specialist.
VIRTUOS NEXORAMANexorama is our new model for innovating and diversifying into new areas.
ABOUT GIFTCART.COMWith huge strengths in technology, experience design, strong commitment and insight to make Giftcart.com a leading name in e-gifting globally, the team has put together some of the industry's first and unique propositions such as Personality based gifting, Gift Wizard, Gift Registry, Wish list, Event Butler, Advanced Search and more. Visit www.giftcart.com
ABOUT INDIC.COMIndic is a company that has digital experience platforms to serve a broad range of audiences with consistent, secure and personalized access to products, services, and experiences across many digital touchpoints.
Indic has a portfolio of brands in stealth mode. For more information visit www.indic.com
ABOUT SWEVEN DIGITALSweven is a brand new company with 1000+ Man years of CRM and Customer Experience Proficiency. Sweven branched out to craft a new story of Sweveners — The dreamers and doers operating in the US$1 Trillion Salesforce Economy. Sweven is headquartered in San Francisco with operations and delivery centers in India and fast expanding into other regions. For more information visit www.sweven.com
ABOUT TEKCORPTekcorp offers complete Cloud Transformation Journeys for the customers along with IT Infrastructure Services such as Networking, Storage, Security, and Trust Management across Industry verticals. Tekcorp also operates Technology Division in alliance with leading partners. For more information visit www.tekcorp.com
Com pa nyCompany with a team that has the explicit mission to change the world — big change, big objectives, a brand-new system never done before.Explore More
ABOUT VIRTUOSThe birth of an idea that stretches the Virtuosos and the customer
OUR BUSINESSThe anatomy of modern business at Virtuos — Consulting to Digital Business
CUSTOMER SUCCESSCustomer success stories, case studies, insights, and resources
CAREERSExplore an enriching and rewarding career in sales, marketing, engineering, etc.
NEWS AND EVENTSSign up for the latest news, press releases, Xonomy events, and webinars
Every company is in business for customer success and every employee in service for customer experience. Without "Customer Success" as the no.1 KPI for organizations, there’s no growth and sustainability of the real businessAt Virtuos, we reimagine Customer Success by naming it as"Succeedant" and creating a framework of “Continuous Success” with series of programs like CXNow and CXDesk — One after the other because success has no full stops and only commas.
Suc`ceed´ant means (Her.) Succeeding one another; following.
TOMORROWING™
The "customer at heart" philosophy is the enduring value behind every project. We call it - TOMORROWING™.Virtuos.PLUS™ - the Pace Layered Umbrella Strategy is the backbone of Succeedant — the Customer Success Management Program.Tomorrowing™ is powered by Virtuos Agilenterprise™ Strategy — Virtuosoship eDexterity, All Agile Operations, Composabl™ Thinking and Fluidible Talentforce as an operating model for real-time digital transformation.
"A.B.C" IS THE FOUNDATION FOR SUCCESS
ATTITUDE
Positive way of thinking, feeling, and having a growth mindset.
BEHAVIOUR
The code of conduct with self and others and high empathy.
COMPETENCY
Physical, mental, and psychological ability to perform and succeed.
At Virtuos, we reimagine Customer Success by naming it as "Succeedant" and creating a framework of "Continuous Success".
SUCCEEDANT™ — THE CUSTOMER SUCCESS FOUNDATION
“Grow fast or die slow: focusing on customer success to drive growth” was prophetic. The proclamation was that Software As A Service (SaaS) could not survive without Customer Success.As your organization matures, your business benefits from growth along four key drivers: improved retention, expansion, increased advocacy, and improved efficiency across your teams. Looking across different organizations, we identified four stages of Customer Success Maturity: Reactive, Insights & Actions, Outcomes, and Transformation.
Reactive
Manage escalation on a case-by-case basis
Insights & Actions
Turn data into meaningful actions across your team
Outcomes
Proactively deliver customer outcomes at scale
Transform
Rally your entire company around the mission of Customer Success
SUCCEEDANT™ HIERARCHY
Succeedant Customer Success discipline is an essential competitive advantage that creates unique experiences and value for customers.
Customer Success is not just a one-time activity or simply a transaction. TheSucceedant program needs to be a company wide DNA and has to start at the top, at the C-level, where customer success obsession is intentional, not a “nice to have'' and not the responsibility of a sole team.
SUCCEEDANT FRAMEWORK AND TOOLS
Lead With Continuous Innovation to Build a Relationship as a Trusted Advisor.
5 Steps to Build a Customer Success Function to Renew and Grow Existing Client Revenue:
1
Establish CSM Objectives and Goals
2
Organize for Success
3
Create Success Plans
4
Assess and Act on Customer Health
5
Measure CSM Impact
EVERY PROJECT COMES WITH SUCCEEDANT™
Customer Success Management is an integral part of our engagement once the Project Manager has the sign-off from the customer.
At Virtuos, we lead with continuous innovation to keep clients engaged in the long run.
Customer Success Managers (CSM) represent the connection between the customer and the technology and service provider. They are in continuous contact with the customers and ensure that their feedback is implemented.
Engage with C-Suite to articulate business issues and then use "iO lab" to propose innovative solutions to the problems. Exploit digital labs as a tactic to drive innovation and educate customers and partners, and proactively create digital aspirations across customers.
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