Con sul tareConsultare means "Experts to consult" on Customer Digital Strategy, Operational efficiency, and Digital Workplace Transformation.Explore More
CRM DIGITALCRM Mastermind Design, Digital strategy, Implementation, and Professional Services
CUSTOMER EXPERIENCEWorld's first "CX and Digital" Fusion of technologies and transformation services
EMPLOYEE EXPERIENCEHR Technologies, Digital WorkPlace Programs, Talent Management, and EX Strategy
EVERYTHING EXPERIENCEThe Hyper Automation, DevOps, and Low-Code No-Code Technologies
KEY PARTNERSExperience Partnerships (PX) with leading brands offering software/platforms
About CRM DigitalDigital CRM Applications — Sales, Service, Marketing, and Commerce
CLOUD & IT INFRASTRUCTUREVirtuos invests in TEKCORP — Cloud Mastermind & IT Infrastructure Specialist.
VIRTUOS NEXORAMANexorama is our new model for innovating and diversifying into new areas.
ABOUT GIFTCART.COMWith huge strengths in technology, experience design, strong commitment and insight to make Giftcart.com a leading name in e-gifting globally, the team has put together some of the industry's first and unique propositions such as Personality based gifting, Gift Wizard, Gift Registry, Wish list, Event Butler, Advanced Search and more. Visit www.giftcart.com
ABOUT INDIC.COMIndic is a company that has digital experience platforms to serve a broad range of audiences with consistent, secure and personalized access to products, services, and experiences across many digital touchpoints.
Indic has a portfolio of brands in stealth mode. For more information visit www.indic.com
ABOUT SWEVEN DIGITALSweven is a brand new company with 1000+ Man years of CRM and Customer Experience Proficiency. Sweven branched out to craft a new story of Sweveners — The dreamers and doers operating in the US$1 Trillion Salesforce Economy. Sweven is headquartered in San Francisco with operations and delivery centers in India and fast expanding into other regions. For more information visit www.sweven.com
ABOUT TEKCORPTekcorp offers complete Cloud Transformation Journeys for the customers along with IT Infrastructure Services such as Networking, Storage, Security, and Trust Management across Industry verticals. Tekcorp also operates Technology Division in alliance with leading partners. For more information visit www.tekcorp.com
Com pa nyCompany with a team that has the explicit mission to change the world — big change, big objectives, a brand-new system never done before.Explore More
ABOUT VIRTUOSThe birth of an idea that stretches the Virtuosos and the customer
OUR BUSINESSThe anatomy of modern business at Virtuos — Consulting to Digital Business
CUSTOMER SUCCESSCustomer success stories, case studies, insights, and resources
CAREERSExplore an enriching and rewarding career in sales, marketing, engineering, etc.
NEWS AND EVENTSSign up for the latest news, press releases, Xonomy events, and webinars
Cutting Edge Customer Relationship and Customer Experience
We deliver high performance and innovative Professional Services to design, build, and transform your CRM and CX Systems.
Customer Digital Strategy Consulting
We thrive on the rich experience of CX consulting with the “Outside-in” view planning a roadmap for experience design and architecture.
Complex Customer Experience (CX) Design
We undertake projects that will significantly transform CX using Marketing, Commerce, Analytics, and Omnichannel customer interactions.
CRM Technology Implementation
We implement CRM Application Technologies typically focussed on Sales, Customer Service, Marketing, Commerce, and Cross - CRM.
Customer Spotlight
Standard Chartered Bank renews its CX Mission with VirtuosStandard Chartered Bank, a leading Global Bank, first engaged with Virtuos in 2008 with a mission to change its Customer Experience (CX) Processes using KANA (Now Verint) CX Platform. For over 14 years it has relentlessly worked to deliver value and highest NPS. Now SCB works with Virtuos to embark on new growth and integrating CX on its private Cloud. SCB has been continuously optimizing and transforming the application using Virtuos CXDesk CX Continuum As A Service.Case Study
CXDesk is implementing and optimizing solutions constantly:
Evolving needs of Standard Chartered Bank
Providing complex reporting and Admin Services
Monitoring Systems and Health Check Services
Providing Upgrade Assistance
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CRM Technologies
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CRM Functionalities
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Hours of Customer Journeys
k+
CXDesk hours
CRM Digital for X, Y, and Z Generations of your customers
01CRM Sales
Sales execution — Sales Automation, Sales Engagement, and Enablement, (CPQ) to Incentive Management.
02CRM Service
Customer Engagement Center (CEC), Self-Service, KM, Field Service, Workforce, and Agent Optimization tools.
03CRM Mktg
Multichannel Marketing Hub, MRM, Lead Management, Social/Mobile Marketing, CDP, Loyalty, and Analytics.
Digital Transformation using C.Digital Mastermind best practices
Digital EngineeredBuilt for customer success
Digital Engineered
Personalization behind every C.Digital Engineered Implementation
Industry 4.0 DesignedArchitected for the future
Industry 4.0 Designed
Authentic Vertical ready design complying to Industry 4.0 architecture
Thomas Cook India delivering world-class CX
CRM underpins the rapid evolution of travel business
Thomas Cook India Ltd. (TCIL - no relationship with Thomas Cook UK) has significant business challenges prior to the implementation of CRM Service Cloud. Some of the pain points include a) Lack of availability of complete and accurate customer information to people across lines of business, b) Lack of seamless cross channel and multi-channel communication management amongst several others.
CX Strategy and Business 4.0 Acumen for Customer Success
01.CX Strategy, Design, and Architecture
Pace-layered consultative approach to understand the objectives and nuances of the client's situation, then bring CX best practices and technologies.
02.Business 4.0 Consulting Skills
Harnessing Industry 4.0 and Globalization 4.0 best practices and business frameworks to deliver "autonomous" and "continuous next" outcomes.
03.Flexibility and Customer Success
Our strengths lie in a flexible blend of business, creativity, and technology skills, and the very client-centric culture. The C-SAT score on average is greater than 98%.
04.Project Management and Execution
We maintain Digital Dexterity standards to ensure the quality of communication, transparency in project status, and high visibility in the progression.
CRM and CX Portfolio of Services
Customer experience and CRM implementation services continue to be in high demand with the advent of digital business transformation. CRM functionality falls into five main categories: sales, marketing, customer service, field service, and e-commerce, as well as several cross-CRM applications.
CX Strategy, Design, and Architecture95%
Business 4.0 Consulting Skills90%
Flexibility and Customer Success98%
Project Management and Execution85%
C.Digital is a breakthrough in implementing “CRM” across the enterprise as a digital transformation initiative.
C.Digital Design Mastermind Architecture has three elements — a) human-centered Customer Digital Design b) CRM Digital Engineering using AI and cutting edge technologies and, c) Business 4.0 readiness with "Continuousness."
C.Digital Practice is founded on an agile, cost-effective, and flexible model using AI, cloud, and crowd.
Digital Design is at the core of C.Digital Practice
Virtuos uses a C.Digital Model of Digital Transformation and PLUS Methodology — the Vivid Customer Experience Model using the CXNow framework to execute consistently across departments. This includes CX Discovery, CX Audit to journey mapping, human-centric design thinking, and “Continuous Next” programs.
Venky Vijay Reddi Founder and ExperienCEO
What People SayTestimonials
We chose RightNow, because of exceptional Consulting Approach that Venky and Virtuos offered for Flipkart.
VP-TechnologyFlipkart.com
With KANA solutions, we are able to meet the challenge of providing the best experience for our customers.
Head of TechnologyStandard Chartered Bank
RightNow CRM implemented by Virtuos has helped us in managing our Customer Experiences better.
At Virtuos, we bring together domain expertise, design thinking, journey mapping, and utilize our Innovation On (formerly Innovation Open) lab to ideate and formulate solutions.
