Con sul tareConsultare means "Experts to consult" on Customer Digital Strategy, Operational efficiency, and Digital Workplace Transformation.Explore More
CRM DIGITALCRM Mastermind Design, Digital strategy, Implementation, and Professional Services
CUSTOMER EXPERIENCEWorld's first "CX and Digital" Fusion of technologies and transformation services
EMPLOYEE EXPERIENCEHR Technologies, Digital WorkPlace Programs, Talent Management, and EX Strategy
EVERYTHING EXPERIENCEThe Hyper Automation, DevOps, and Low-Code No-Code Technologies
KEY PARTNERSExperience Partnerships (PX) with leading brands offering software/platforms
About CRM DigitalDigital CRM Applications — Sales, Service, Marketing, and Commerce
CLOUD & IT INFRASTRUCTUREVirtuos invests in TEKCORP — Cloud Mastermind & IT Infrastructure Specialist.
VIRTUOS NEXORAMANexorama is our new model for innovating and diversifying into new areas.
ABOUT GIFTCART.COMWith huge strengths in technology, experience design, strong commitment and insight to make Giftcart.com a leading name in e-gifting globally, the team has put together some of the industry's first and unique propositions such as Personality based gifting, Gift Wizard, Gift Registry, Wish list, Event Butler, Advanced Search and more. Visit www.giftcart.com
ABOUT INDIC.COMIndic is a company that has digital experience platforms to serve a broad range of audiences with consistent, secure and personalized access to products, services, and experiences across many digital touchpoints.
Indic has a portfolio of brands in stealth mode. For more information visit www.indic.com
ABOUT SWEVEN DIGITALSweven is a brand new company with 1000+ Man years of CRM and Customer Experience Proficiency. Sweven branched out to craft a new story of Sweveners — The dreamers and doers operating in the US$1 Trillion Salesforce Economy. Sweven is headquartered in San Francisco with operations and delivery centers in India and fast expanding into other regions. For more information visit www.sweven.com
ABOUT TEKCORPTekcorp offers complete Cloud Transformation Journeys for the customers along with IT Infrastructure Services such as Networking, Storage, Security, and Trust Management across Industry verticals. Tekcorp also operates Technology Division in alliance with leading partners. For more information visit www.tekcorp.com
Com pa nyCompany with a team that has the explicit mission to change the world — big change, big objectives, a brand-new system never done before.Explore More
ABOUT VIRTUOSThe birth of an idea that stretches the Virtuosos and the customer
OUR BUSINESSThe anatomy of modern business at Virtuos — Consulting to Digital Business
CUSTOMER SUCCESSCustomer success stories, case studies, insights, and resources
CAREERSExplore an enriching and rewarding career in sales, marketing, engineering, etc.
NEWS AND EVENTSSign up for the latest news, press releases, Xonomy events, and webinars
Customer Experience (CX) Primer is part of the 7C framework at CXNow — the Customer Experience Transformation Program at Virtuos, offering modern CX best practices, business and technology insights, research and advisory services on a continuous basis. CX Primer kickstarts discussions with C-Level Executives across various departments on CX Program with multiple workshops, and methodologies.
CX Primer — A first step to CX transformation
CX leaders need a well-understood mandate to measure, manage and influence the customer experience delivered across the organization. At Virtuos we will use the following steps to build and lead a cross-functional CX team that drives change, alignment and improvement to customer and business outcomes.
01
Vision connect
Set operational objectives, establish a connect with the cross-functional team, and understand CX initiatives to manage current state (CXOpia).
02
CX Metrics
Identifying common metrics and using those metrics to track, measure, manage and communicate CX impact on business goals.
03
CX Performance and ROI
Provides practical advice on justifying CX investments; offers tools to design CX metrics dashboards; illustrates examples from industry
04
Tech Insights
Insight into the technologies that help customers to evaluate, measure and act on customer perception, sentiment, and experiences.
05
Governance
Assist CX leaders to define the CX functional strategy and mandate, establish governance model and build capabilities to ensure a commitment to CX.
06
CX Readiness
Work with CX leaders on CX budgeting, organizational CX readiness, and ways to advance CX maturity across departments and channels.
Connect with our CX Primer Team today for FREE workshop.
Virtuos garners insights on CX and Digital Transformation from the industry, leading research organizations and Innovation On where our customers pool their ideas, best practices, and CX Strategies. During uncertain times, you can also find quick insights from CX Primer.
CRM Strategy and Customer Experience
Gartner reveals 75% of organizations surveyed increased Customer Experience technology investments in 2018 . According to the survey, the top five CX project priorities in 2019 are metrics (64%); VoC (50%); increasing speed of product and service launches (45%); product proliferation and personalization (45%); prioritization of CX investments (44%); and customer journey automation (44%).
Leading and Managing CX
Gartner's latest Customer Experience in Marketing Survey indicates that 63% of organizations have a chief customer officer (CCO) or equivalent and 61% have a chief experience officer (CxO) or equivalent. Besides, almost half of CX leaders in marketing expect to see a budget increase. This demonstrates that many organizations have come to recognize the importance of CX.
Integrating CRM, CX and Marketing
Customer relationship management (CRM) and customer experience (CX) management are interconnected business strategies that often require the use of technologies to support the execution of the plan. Besides, CRM and CX no longer sufficient to perform in tandem without the use of advanced marketing (see our M3 Model) and digital transformation strategies. In fact, CRM and CX technologies (with integrated Modern Marketing Model — M3) happen to contribute to significant digital transformation leading the application market worldwide.
HOW CAN WE HELP YOU!
We work with leading research organizations like Gartner, Forrester, amongst several others, to garner the best of industry research closer to you. We have set up Innovation On (formerly Innovation Open) lab to consistently bring insights to you in the form of the CXNow Program with its most creative 7C framework.
Virtus can help organizations to develop a successful CRM vision and strategy through CX Primer framework.
Virtuos with its integrated Consulting and Technology practice brings impact to innovate your organization’s CX strategy.
Bring continuous innovation to your application stack with upgrades, and state of the art improvements with CXDesk strategy.
