Con sul tareConsultare means "Experts to consult" on Customer Digital Strategy, Operational efficiency, and Digital Workplace Transformation.Explore More
CRM DIGITALCRM Mastermind Design, Digital strategy, Implementation, and Professional Services
CUSTOMER EXPERIENCEWorld's first "CX and Digital" Fusion of technologies and transformation services
EMPLOYEE EXPERIENCEHR Technologies, Digital WorkPlace Programs, Talent Management, and EX Strategy
EVERYTHING EXPERIENCEThe Hyper Automation, DevOps, and Low-Code No-Code Technologies
KEY PARTNERSExperience Partnerships (PX) with leading brands offering software/platforms
About CRM DigitalDigital CRM Applications — Sales, Service, Marketing, and Commerce
CLOUD & IT INFRASTRUCTUREVirtuos invests in TEKCORP — Cloud Mastermind & IT Infrastructure Specialist.
VIRTUOS NEXORAMANexorama is our new model for innovating and diversifying into new areas.
ABOUT GIFTCART.COMWith huge strengths in technology, experience design, strong commitment and insight to make Giftcart.com a leading name in e-gifting globally, the team has put together some of the industry's first and unique propositions such as Personality based gifting, Gift Wizard, Gift Registry, Wish list, Event Butler, Advanced Search and more. Visit www.giftcart.com
ABOUT INDIC.COMIndic is a company that has digital experience platforms to serve a broad range of audiences with consistent, secure and personalized access to products, services, and experiences across many digital touchpoints.
Indic has a portfolio of brands in stealth mode. For more information visit www.indic.com
ABOUT SWEVEN DIGITALSweven is a brand new company with 1000+ Man years of CRM and Customer Experience Proficiency. Sweven branched out to craft a new story of Sweveners — The dreamers and doers operating in the US$1 Trillion Salesforce Economy. Sweven is headquartered in San Francisco with operations and delivery centers in India and fast expanding into other regions. For more information visit www.sweven.com
ABOUT TEKCORPTekcorp offers complete Cloud Transformation Journeys for the customers along with IT Infrastructure Services such as Networking, Storage, Security, and Trust Management across Industry verticals. Tekcorp also operates Technology Division in alliance with leading partners. For more information visit www.tekcorp.com
Com pa nyCompany with a team that has the explicit mission to change the world — big change, big objectives, a brand-new system never done before.Explore More
ABOUT VIRTUOSThe birth of an idea that stretches the Virtuosos and the customer
OUR BUSINESSThe anatomy of modern business at Virtuos — Consulting to Digital Business
CUSTOMER SUCCESSCustomer success stories, case studies, insights, and resources
CAREERSExplore an enriching and rewarding career in sales, marketing, engineering, etc.
NEWS AND EVENTSSign up for the latest news, press releases, Xonomy events, and webinars
The title Chief Executive Officer (CEO) has been in use for a few decades to a century, and in today’s context, it is something of a misnomer. If a CEO is about executing, controlling, overseeing the “business” through his executive force (C-Suite like CFO, COO, CMO, CCO, or CHRO), the role in today’s xonomy is nearly redundant.
ExperienCEO born out of Xonomy
Economic Offering
Economy
Economic Function
Nature of Offering
Key Attribute
Method of Supply
Seller
Buyer
Factors of Demand
Commodities
Agrarian
Extract
Fungible
Natural
Stored in Bulk
Trader
Market
Characterstics
Goods
Industrial
Make
Tangible
Standardized
Inventory
Manufacturer
User
Features
Services
Deliver
Intangible
Customized
Delivered on demand
Provider
Client
Benefits
Experiences
Experience
Stage
Memorable
Personal
Revealed in a duration
Stager
Guest
Sensations
Source: Experience Economy Book
EMPLOYEE EXPERIENCE MATTERS FOR CX
Employee Experience (EX) is completely different from Employee Well-being. CX and EX are inextricably linked together and both highly interdependent for the organization’s success.
Employee experience is defined by work complexity — how hard it is to get work done in your organization — and behavioral norms around collaboration, creativity, and empowerment.
Impact of employee engagement on customer experience (versus other factors)
Base: All respondents, n=209 Q. How would you rate the impact of employee engagement on customer experience? Scale of 1 to 5 Source: Gartner
Enhancing Employee Engagement will improve the Customer Experience
"In cardiac care units where nurses' moods were depressed, patient death rates were four times higher than in comparable units."
KPIs’ Tracked by CEOs show the Employee Experience (EX) is important for Customer Success.
As per Denise Lee Yohn, a leading authority on positioning great brands and building exceptional organizations Customer experience and employee experience are now two of the driving forces of business. Independently, each function leads to valuable relationships — with customers and employees — but when CX and EX are managed together, they create a unique, sustainable competitive advantage.
EVERY CEO NEEDS TO DEAL WITH MULTI-EXPERIENCES
At Virtuos, CEO’s designation has been renamed to “ExperienCEO™”, a word Virtuos has coined for the first time.ExperienCEO™ has the ownership of three Experiences namely Customer Experience (CX), Employee Experience (EX), and Everything Experience (XX).
VIRTUOS VISION: RID THE WORLD OF BAD EXPERIENCES
By creating modern People Experience Management (XM), Virtuos plans to hold Employees directly responsible for Customer Experience. In this journey, Virtuos is also creating enterprise Virtuosoship™, All Agile™, and Invincible360™ Frameworks.
