Verint, a leading Customer Engagement Company with over US$ one billion annual revenue has acquired KANA, a KKR Invested privately held Customer Experience Software Company.
All the KANA customers served by Virtuos will continue to be supported by Verint without any disruption. Verint and Virtuos will be partnering to cater to the customers as per the agreement with KANA Software. Said Venky Vijay Reddi, CEO of Virtuos. Verint with its vast Customer Experience (CX) Leadership and managing over 10,000 customers worldwide It would be a great opportunity for all the existing and future KANA Software customers.
“We believe that acquiring KANA would allow Verint to offer a holistic customer engagement strategy powered by Actionable Intelligence, providing significant value for our customers and partners. Our complementary solutions represent a comprehensive offering to help optimize customer engagement. We have been impressed with KANA and share a common vision for our respective markets, including a firm commitment to our customers,” says Dan Bodner, CEO, Verint. “We also believe there is a strong cultural fit between the two companies and a foundation for a successful future together, for both our current and prospective customers, as well as our employees. We look forward to completing the transaction and welcoming KANA into the Verint family.”
KANA would bring its approximately 900 global customers to the greater Verint organization, which already has the benefit of more than 10,000 customers worldwide. The combined customer base, which includes some shared customers, can benefit from a broader, complementary solution set from a single global provider.
“Our management team is excited about the opportunity to join a global technology leader like Verint, and we have every expectation that our customers will be excited as well, especially as they learn more about how Verint and KANA can provide a lens into who is doing what, when, how, and why in day-to-day engagements with their customers,” says Mark Duffell, CEO, KANA.
About Virtuos
Virtuos is an experience consultancy delivering exceptional customer and employee engagement solutions, services and platforms around web, social, mobile foundations. Virtuos has four fabulous business divisions namely - Virtuos Consultare: The Consulting & IT Services; Virtuos Cloud: The Enterprise Business Solutions and Apps; Yippee Media: The SocialWeb, UX Design, and Digital Marketing; and Virtuos.io: The Connected Engagement Platforms and Ideas. At Virtuos, we transform companies of high growth potential with Business 3.0 modelling that involves high performance consulting services, hunting more ideas and executing them with Virtuoso teams. Virtuos was founded in 2008 by cultivating an ambitious plan to become a multi-billion dollar company and a game changer by 2020. Thanks to the hard work and commitment of our team we continue to grow each year. With new innovative business ideas, delivering incredible transformation services and building powerful engagement platforms for the future we are trending at the right path.
Virtuos is headquartered in the US in San Jose with global offices in the APAC region including India and our website is located at www.virtuos.com. Tweet us @virtuos; and like us on http://www.fb.com/virtuos