Virtuos

Since being a reseller partner in April 2008, Virtuos has transformed itself into a Certified Premium Partner of RightNow Technologies to implement the most complex projects worldwide.

Virtuos agreement with RightNow Technologies includes reselling of RightNow Cloud CRM Software, services, support, and implementing CRM solutions for companies that are in the region of APAC.

"The Technical team required exhaustive training on various modules of RightNow Suite, and for this, we are pleased with the visit of Abbas Ali and Yong Sheng Li (Jun) for India visit to spend some time with Virtuos." Said Venky Vijay Reddi, CEO of Virtuos. "We have a strong pipeline in store for positioning RightNow Customer Service Modules at Retail, E-Commerce, and Travel verticals".

Both Virtuos and RightNow worked on a business plan by identifying the right pursuits, go-to-market strategies, and marketing & promotion plans. Virtuos has also access to NFR Licenses (unlimited users) of RightNow Suite to use and showcase the solution to prospects internally.

I am ecstatic to see that Virtuos teams had picked up the essentials to get started even before our training program began, and it made my job easier. Said Abbas Ali, Head of Technical Services, RightNow APAC. Further, the team is fully charged up to experiment with many new things on the RightNow Platform.

I see a great moment and clear go-to-market strategy from Venky, and his sharp insight on what clients to target can make a big difference. Said Yong Sheng Li (Jun). I am confident to introduce our existing global customers in India to Virtuos once the latter equips with the implementation and delivery teams.

Both Virtuos and RightNow Teams have spent the next four to five days in the office exploring new modules, and new releases of RightNow. Simultaneously both the sales and technical training were conducted to the teams.

About RightNow Technologies

RightNow Technologies, Inc. (Nasdaq: RNOW) provides customer relationship management software and services. The Company offers solutions that use self-learning knowledge-base to deliver customer self-service, email management, live interaction, issue tracking, and customer satisfaction measurement capabilities.

About Virtuos Solutions

Virtuos Solutions Private Ltd. is a leading Customer Relationship Management Services and Cloud Computing Technologies Company based out NewDelhi/NCR with a registered office in Hyderabad, Andhra Pradesh. The Company has been inspired by the book — Virtuoso Teams and has entered the burgeoning CRM space by addressing three important needs of growing businesses — Sales, Customer Service and Marketing. Virtuos has forged partnerships with leading Global Players in the CRM Industry namely Kana Software (www.kana.com), Maximizer (www.maximizer.com) and RightNow Technologies (www.rightnow.com)