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  • ABOUT GIFTCART.COM With huge strengths in technology, experience design, strong commitment and insight to make Giftcart.com a leading name in e-gifting globally, the team has put together some of the industry's first and unique propositions such as Personality based gifting, Gift Wizard, Gift Registry, Wish list, Event Butler, Advanced Search and more.
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Chennai, Gurgaon and Mumbai - 28 February, 2017

Virtuos implements Oracle CX at TVS Credit, Craftsvilla, India First, amongst others

Virtuos, a market leader in Oracle CX Technologies in India has implemented large projects at TVS Credit, Chennai based leading Automotive Financial Services Company, and part of Top 100 Corporate houses in India. Virtuos also bagged others CX deals from Craftsvilla, venture capital-funded eCommerce company, and India First, a leading Insurance Company based at Mumbai

Oracle RIghtNow CX, TVS Credit, India First, Craftsvilla

Oracle CX and TVS Credit

Virtuos has implemented Oracle CX Suite — RightNow Service Cloud for the agents, customers, internal employees supervising Leasing Services, and extended network of dealers. Virtuos RightApps has also implemented the Smart Mobile App using RightNow APIs and Customer Portal Framework.

Oracle CX and India First

Virtuos has implemented Oracle CX Suite — RightNow Service Cloud at India First Insurance to automate customer service operations and provide the subscribers much-needed help through Customer Self-Service and Knowledge Management Portal.

“Oracle’s powerful KM helps leading organizations globally to deflect voice calls, enabling customers to quickly find the relevant, contextual, and most appropriate answers to their questions.” Said Venky Vijay Reddi, CEO of Virtuos. “We are glad that India First has joined the elite of customers like Flipkart, MakeMyTrip, Thomas Cook, Myntra amongst 100+ leading brands around the world.”

Oracle CX and Craftsvilla

Virtuos has implemented Oracle CX Suite — RightNow Service Cloud for supporting their eCommerce operations, customer service, web self-service, and chat.

Virtuos and Oracle India have been on their mission to rid the world of bad experiences by creating Experience Platforms for leading brands. Three out of four top eCommerce companies, Two out of three top Online Travel companies, Two out of the top five Non-Banking Financial Services Companies are Virtuos CX Customers in India.

About Virtuos

Virtuos is a leading Customer Experience Transformation Consulting company with its corporate headquarters in India, and the USA serving global customers. Virtuos has four important business streams under Consultare — Consulting & Professional Services Business, Virtuos Cloud, Yippee Media and Virtuos.iO

Virtuos Consultare

Virtuos Consultare delivers industry-specific counsel and the integrated, end-to-end solutions that support its customers' strategic, operational, and financial goals. Virtuos is an Experience consultancy that provides superior customer moments and implements leading CRM and Customer Experience Applications of its Alliance Partners. Other services include Our Industry 4.0 ready Business 3.0 operations — CX Desk; O.Digital and Talentare; Digital transformation and high-performance Customer Experience (CX) Consulting Services. Consultare flagship CXNow Program covers CX Audit; Customer Journey Mapping, and Voice of Customer Analytics.