Con sul tareConsultare means "Experts to consult" on Customer Digital Strategy, Operational efficiency, and Digital Workplace Transformation.Explore More
CRM DIGITALCRM Mastermind Design, Digital strategy, Implementation, and Professional Services
CUSTOMER EXPERIENCEWorld's first "CX and Digital" Fusion of technologies and transformation services
EMPLOYEE EXPERIENCEHR Technologies, Digital WorkPlace Programs, Talent Management, and EX Strategy
EVERYTHING EXPERIENCEThe Hyper Automation, DevOps, and Low-Code No-Code Technologies
KEY PARTNERSExperience Partnerships (PX) with leading brands offering software/platforms
About CRM DigitalDigital CRM Applications — Sales, Service, Marketing, and Commerce
CLOUD & IT INFRASTRUCTUREVirtuos invests in TEKCORP — Cloud Mastermind & IT Infrastructure Specialist.
VIRTUOS NEXORAMANexorama is our new model for innovating and diversifying into new areas.
ABOUT GIFTCART.COMWith huge strengths in technology, experience design, strong commitment and insight to make Giftcart.com a leading name in e-gifting globally, the team has put together some of the industry's first and unique propositions such as Personality based gifting, Gift Wizard, Gift Registry, Wish list, Event Butler, Advanced Search and more. Visit www.giftcart.com
ABOUT INDIC.COMIndic is a company that has digital experience platforms to serve a broad range of audiences with consistent, secure and personalized access to products, services, and experiences across many digital touchpoints.
Indic has a portfolio of brands in stealth mode. For more information visit www.indic.com
ABOUT SWEVEN DIGITALSweven is a brand new company with 1000+ Man years of CRM and Customer Experience Proficiency. Sweven branched out to craft a new story of Sweveners — The dreamers and doers operating in the US$1 Trillion Salesforce Economy. Sweven is headquartered in San Francisco with operations and delivery centers in India and fast expanding into other regions. For more information visit www.sweven.com
ABOUT TEKCORPTekcorp offers complete Cloud Transformation Journeys for the customers along with IT Infrastructure Services such as Networking, Storage, Security, and Trust Management across Industry verticals. Tekcorp also operates Technology Division in alliance with leading partners. For more information visit www.tekcorp.com
Com pa nyCompany with a team that has the explicit mission to change the world — big change, big objectives, a brand-new system never done before.Explore More
ABOUT VIRTUOSThe birth of an idea that stretches the Virtuosos and the customer
OUR BUSINESSThe anatomy of modern business at Virtuos — Consulting to Digital Business
CUSTOMER SUCCESSCustomer success stories, case studies, insights, and resources
CAREERSExplore an enriching and rewarding career in sales, marketing, engineering, etc.
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Technologies for Multi-Experience (MX) based Customer Journeys.Cross-channel and Omnichannel approaches have been around for a long time, yet most organizations have not delivered on its promise of seamless and a unified customer experience. It’s time for brands to embrace MultiX for creating signature CX across digital touchpoints and interaction sets.
Rainbow CX Practice at Virtuos delivers a few dozens of technologies that are stitched together to offer CX Continuum, support channel-agnostic design, deliver seamless integration and drive CX Innovations.
The traditional channels of engagements are not aligned with the dynamic and transient Customer Journeys. Organizations need to shift Investments away from traditional channels and channel-focused teams.
Rainbow CX helps organizations in designing new Multi-Experience (MX) Journeys for customers using Mesh App and Service Architecture (MASA) - the fundamental architectural capabilities that enable the implementation of CX Strategy.
Rainbow MX Technologies Stack
Modern MX (part of CX Ecosystem) should support the trend of headless, API-centric systems such as commerce and content management platforms. New multi grained services can also be built to fill in the gaps of existing CRM, marketing, and commerce capabilities. The C-Suite leaders must implement MASA to effectively support the growing number of fit-for-purpose app experiences for different customers, and even employees, working with different types of devices, touchpoints, and modalities.
The scope of Multi-Experience (MX) is constantly changing as the organizational processes change and usually delivered across five and more areas.
Touch MX
Sensory models such as touch (haptic feedback), Workplace technologies, Airports, Hospitality, and Retail showrooms with AR, VR, and IOT support touch for MX.
Gestures MX
Gesture control, Gesture recognition or handheld controllers provide hand and body tracking. Digital wearables such as rings, Employee ID badges support gestures.
Chat MX
Chat with touch and gestures, integrated Knowledge base and AI support the modern applications involving MX. Chatbots also deliver humanized Multi-Experience.
Voice MX
Signals from voice and expression to gesture and touch are tracked. Voice MX includes the tone, intensity, and pitch denote the expression and intent of interactions.
Vision MX
Advanced cameras using augmented AI, machine vision, OCR, image recognition, pattern recognition, facial recognition, edge detection and motion detection.
Other MX
Sensory channels will support advanced capabilities such as emotion detection through facial expression analysis and human health status through olfactory (smell) analysis.
Rainbow for connected CX and EX
The cohesive and seamless connection between Employees and Customers.Employee experience (EX) can negatively influence operational performance and customer experience (CX) when employees are not personally invested in their jobs and organization. Rarely do we hear of omnichannel thinking being applied to help employees, other than funneling customer interactions to contact center employees.
Rainbow CX by Project
CXNow Transformation involves dozens of CX Technologies for various disciplines of Experience Continuum. Typically these projects include reconfiguring customer processes, creating a single view of the customer or developing CXM strategy with a view of creating "Multi-Experience Organization". From our experience and Gartner’s research, we offer seven types of CX Projects that are prevalent.
Rainbow CX is all about delivering exemplary multi-experience by working on the vision of Organization 360 and Customer 360 with the help of technologies such as accelerators, tools, and extensions; frameworks; and industry leading integrations from our Relationware domain practice.
CRM/CX Technologies and their functionality falls into five main categories: sales, marketing, customer service, field service, and e-commerce, as well as several cross-CRM applications.
CX Cookbook by Rainbow
Customers look for quick fixes to manage CX Continuum by searching for accelerators, integrations, apps, connectors, and other elements from a variety of sources. Rainbow presents CX CookBook on how to do it quickly.
Ensure executive alignment with how process automation supports a common strategic vision of an organization. Vivacis portfolio includes RPA, CLM, CPQ, Quote-to-Cash, DPA, and ERP Stack.
Rainbow FreshCX
Startups and SMB needs a fresh start for delivering CX on shoe-string budgets. FreshCX is a portfolio of few niche and cool CRM technologies handpicked from the most innovative companies.
RAINBOW DELIVERS DIFFERENTIATED CX STRATEGY
Rainbow CX is a collection of smart technologies for CX Continuum. Chief Product Officers and Other C-Suite love what we are doing to aggrandize and enrich your CX.
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