DIGITAL FIRST™ BUSINESS
Consultare
Con
sul
tare Consultare means "Experts to consult" on Customer Digital Strategy, Operational efficiency, and Digital Workplace Transformation.Explore More
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  • CRM DIGITALCRM Mastermind Design, Digital strategy, Implementation, and Professional Services
  • CUSTOMER EXPERIENCEWorld's first "CX and Digital" Fusion of technologies and transformation services
  • EMPLOYEE EXPERIENCEHR Technologies, Digital WorkPlace Programs, Talent Management, and EX Strategy
  • EVERYTHING EXPERIENCEThe Hyper Automation, DevOps, and Low-Code No-Code Technologies
  • KEY PARTNERSExperience Partnerships (PX) with leading brands offering software/platforms
Exonomy
Exo
no
my The Innovation and incubation division foraying into digital technologies and products in the experience economy (exonomy). Explore More
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  • ABOUT GIFTCART.COM With huge strengths in technology, experience design, strong commitment and insight to make Giftcart.com a leading name in e-gifting globally, the team has put together some of the industry's first and unique propositions such as Personality based gifting, Gift Wizard, Gift Registry, Wish list, Event Butler, Advanced Search and more.
    Visit www.giftcart.com
The Business(N)
BUS
INE
SS The anatomy of Virtuos Business — Consultare: Consulting Services; and Exonomy: The Experience Economy Business. Explore More
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The Company
Com
pa
ny Company with a team that has the explicit mission to change the world — big change, big objectives, a brand-new system never done before. Explore More
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  • ABOUT VIRTUOSThe birth of an idea that stretches the Virtuosos and the customer
  • OUR BUSINESSThe anatomy of modern business at Virtuos — Consulting to Digital Business
  • CUSTOMER SUCCESSCustomer success stories, case studies, insights, and resources
  • CAREERSExplore an enriching and rewarding career in sales, marketing, engineering, etc.
  • NEWS AND EVENTSSign up for the latest news, press releases, Xonomy events, and webinars
Digital Workplace

The Digital Workplace Program

INTRODUCING W.DIGITAL — THE DIGITAL WORKPLACE PROGRAM
TO KEEP CX AND EX IN UNISON
Your Digital Workplace Program Will Be Tested Throughout Every Phase of Its Life Cycle

From initial envisioning...

...to ongoing operation

Digital Workplace Metrics
WhyMetrics Tell Your Digital Workplace Story

Connect the Digital Workplace to Business Priorities

Demand ManagementMarket Responsiveness
Target Market IndexMarket Coverage IndexMarket Share IndexOpportunity/Threat Index
Product Portfolio IndexChannel Profitability IndexConfigurability Index 
Sales EffectivenessSales Opportunity IndexSales Cycle IndexSales Close IndexSales Price Index
Cost of Sales IndexForecast AccuracyCustomer Retention Index 
Product Development EffectivenessNew Products IndexFeature Function IndexTime-to-Market IndexR&D Success Index
Supply ManagementCustomer ResponsivenessOn-Time DeliveryOrder Fill RateMaterial QualityService Accuracy
Service PerformanceCustomer Care PerformanceAgreement EffectivenessTransformation Ratio
Supplier EffectivenessSupplier On-Time DeliverySupplier Order Fill RateSupplier Material QualitySupplier Service Accuracy
Supplier Service PerformanceSupplier Care PerformanceSupplier Agreement EffectivenessSupplier Transformation Ratio
Operational EfficiencyCash-to-Cash Cycle TimeConversion CostAsset UtilizationSigma Value
Support ServicesHuman Resources ResponsivenessRecruitment Effectiveness IndexBenefits Administration IndexSkills Inventory IndexEmployee Training Index
HR Advisory IndexHR Total Cost Index  
  • Boost Individual Performance
  • Promote Creativity and Innovation
  • Attract and Retain Talent
AGILENTERPRISE STRATEGY

Use Digital Workplace Metrics

Use Digital Workplace Metrics as a Catalyst to Partner With Other Corporate Functions That Drive the Employee Experience

Digital Workplace Metrics

  • Employee Attract/Retain Measures
  • Employee Onboarding Measures
  • Workforce Skill/Competency Measures
  • Process Measures
  • Customer Satisfaction Measures
  • Technology Adoption and Utilization Measures
  • Employee Satisfaction With IT Organization
  • Business Metrics
  • HR Metrics
  • IT Metrics
IT and HR Data Screenshot
Mashup IT and HR data
Demonstrate That IT Possesses Magical Powers
Categories Correspond to Digital Workplace
HowCategories Correspond to Digital Workplace
PLUS FinancialBalanced ScorecardCost-Optimization Program

Evolve From Inside-Out to Outside-In Metrics

Evolve Within a Metrics Maturity Framework

Phase 1

Measurement
Anarchy

"Do Your
Best"
Phase 2

Measurement for Performance

"Setting Targets"
Phase 3

Measurement for Comparison

"Who’s Better?"
Phase 3

Measurement for Prediction

"What’s Ahead?"
Phase 5

Measurement for
Innovation

"New Opportunities"

Measuring Pillars

Financial Pillar IconFinancial
IT Pillar IconIT
People Pillar IconPeople
Business Pillar IconBusiness

Finance

Financial investments and impacts of the digital workplace

Sample Parameters

  • Customer Care Performance
  • New Product Index
  • Sigma Value
  • On-Time Delivery
  • Digital Workplace Spend per Employee
  • Cost-of-Sales Index

Sample Measurements

Digital Workplace Spend per Employee
Monthly per-person cost for employee services
Digital Workplace Scorecard Sample is available to downloadDownload
Digital Workplace Scorecard PDF

Your Action Plan

Next Morning

  • Assess the metrics you currently use to tell your story. Be brutally honest about what it says about you

Next 90 Days

  • Find the "magic" IT metrics you have under your nose
  • Collect metrics from HR, real estate, and the business
  • Assemble and package into a digital workplace balanced scorecard

Next 12 Months

  • Govern key decisions by their impact on the scorecard
  • Evolve the metrics as you evolve your digital workplace program
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