Con sul tareConsultare means "Experts to consult" on Customer Digital Strategy, Operational efficiency, and Digital Workplace Transformation.Explore More
CRM DIGITALCRM Mastermind Design, Digital strategy, Implementation, and Professional Services
CUSTOMER EXPERIENCEWorld's first "CX and Digital" Fusion of technologies and transformation services
EMPLOYEE EXPERIENCEHR Technologies, Digital WorkPlace Programs, Talent Management, and EX Strategy
EVERYTHING EXPERIENCEThe Hyper Automation, DevOps, and Low-Code No-Code Technologies
KEY PARTNERSExperience Partnerships (PX) with leading brands offering software/platforms
About CRM DigitalDigital CRM Applications — Sales, Service, Marketing, and Commerce
CLOUD & IT INFRASTRUCTUREVirtuos invests in TEKCORP — Cloud Mastermind & IT Infrastructure Specialist.
VIRTUOS NEXORAMANexorama is our new model for innovating and diversifying into new areas.
ABOUT GIFTCART.COMWith huge strengths in technology, experience design, strong commitment and insight to make Giftcart.com a leading name in e-gifting globally, the team has put together some of the industry's first and unique propositions such as Personality based gifting, Gift Wizard, Gift Registry, Wish list, Event Butler, Advanced Search and more. Visit www.giftcart.com
ABOUT INDIC.COMIndic is a company that has digital experience platforms to serve a broad range of audiences with consistent, secure and personalized access to products, services, and experiences across many digital touchpoints.
Indic has a portfolio of brands in stealth mode. For more information visit www.indic.com
ABOUT SWEVEN DIGITALSweven is a brand new company with 1000+ Man years of CRM and Customer Experience Proficiency. Sweven branched out to craft a new story of Sweveners — The dreamers and doers operating in the US$1 Trillion Salesforce Economy. Sweven is headquartered in San Francisco with operations and delivery centers in India and fast expanding into other regions. For more information visit www.sweven.com
ABOUT TEKCORPTekcorp offers complete Cloud Transformation Journeys for the customers along with IT Infrastructure Services such as Networking, Storage, Security, and Trust Management across Industry verticals. Tekcorp also operates Technology Division in alliance with leading partners. For more information visit www.tekcorp.com
Com pa nyCompany with a team that has the explicit mission to change the world — big change, big objectives, a brand-new system never done before.Explore More
ABOUT VIRTUOSThe birth of an idea that stretches the Virtuosos and the customer
OUR BUSINESSThe anatomy of modern business at Virtuos — Consulting to Digital Business
CUSTOMER SUCCESSCustomer success stories, case studies, insights, and resources
CAREERSExplore an enriching and rewarding career in sales, marketing, engineering, etc.
NEWS AND EVENTSSign up for the latest news, press releases, Xonomy events, and webinars
AI powered self-service solutions enable your customers to proactively find the information they're looking for without needing to contact your customer support agents. By drawing on your existing knowledge base, our patented natural language processing (NLP) and machine learning (ML) Rainbow CX technologies dialogue with your customers and guide them towards a successful resolution.
%
C-Level Executives
perceive that Artificial Intelligence (AI) will bring value to their business.
%
Customers
are unlikely to return to a website that does not meet their customer service expectations.
%
Customers
believe that they should be able to solve most of their product and service related issues, themselves.
Growing Need of AI in Customer Service
According to analyst firm Gartner, by 2020, 20% of companies will dedicate workers to monitor and guide neural networks. AI is changing the way in which organizations innovate and communicate their processes, products, and services and conversational AI platforms are one of the most talked-about technologies within the AI world. Virtuos realized this opportunity very early and invested in AI/Machine Learning technologies for improving Customer Experience and reducing operational costs for businesses.
How does AI in Self-Servicework?
AI powers a self-maintaining knowledge base designed for improving CX by harnessing insights driven customer data. It leverages its natural language capabilities for identifying the ‘intent’ of customers, rather than ‘keywords’ and uses a predictive search engine for searching resolution in a proprietary knowledge base. (they can even be cre8tive with their spelling!).
NLP/NLU approached with deep neural semantic models
Domain agnostic solution that can be used as it is or specialized at will
Applicable to multiple languages
Autonomously learns over time
Related Offerings
Call Deflection
Implementing smart self-service technologies reduces customer service costs as the calls from customers are deflected to self-service channel and customers are able to independently resolve their issues.
Customer Analytics
Every question, answer and action taken by your customers is presented to you in real time through your Dashboard. Get a log of all your customers' questions - clustered by themes. Proactively identify missing knowledge that your customers are looking for.
Increase C-SAT
Increased customer satisfaction levels (CSAT) as your customers are now quickly able to find the answers to their questions, at their own leisure.
Machine Learning Velocity
Aury® learns fast! Start serving your customers from day-1 and the system starts learning from the word GO! Answer prediction quality is improved before going live.
LET’S Create Better Customer Experience
Born in cloud to create Customer Experience Foundation for leading brands around the world. We can help you with our strong Cloud and Digital Technologies.
