Con sul tareConsultare means "Experts to consult" on Customer Digital Strategy, Operational efficiency, and Digital Workplace Transformation.Explore More
CRM DIGITALCRM Mastermind Design, Digital strategy, Implementation, and Professional Services
CUSTOMER EXPERIENCEWorld's first "CX and Digital" Fusion of technologies and transformation services
EMPLOYEE EXPERIENCEHR Technologies, Digital WorkPlace Programs, Talent Management, and EX Strategy
EVERYTHING EXPERIENCEThe Hyper Automation, DevOps, and Low-Code No-Code Technologies
KEY PARTNERSExperience Partnerships (PX) with leading brands offering software/platforms
About CRM DigitalDigital CRM Applications — Sales, Service, Marketing, and Commerce
CLOUD & IT INFRASTRUCTUREVirtuos invests in TEKCORP — Cloud Mastermind & IT Infrastructure Specialist.
VIRTUOS NEXORAMANexorama is our new model for innovating and diversifying into new areas.
ABOUT GIFTCART.COMWith huge strengths in technology, experience design, strong commitment and insight to make Giftcart.com a leading name in e-gifting globally, the team has put together some of the industry's first and unique propositions such as Personality based gifting, Gift Wizard, Gift Registry, Wish list, Event Butler, Advanced Search and more. Visit www.giftcart.com
ABOUT INDIC.COMIndic is a company that has digital experience platforms to serve a broad range of audiences with consistent, secure and personalized access to products, services, and experiences across many digital touchpoints.
Indic has a portfolio of brands in stealth mode. For more information visit www.indic.com
ABOUT SWEVEN DIGITALSweven is a brand new company with 1000+ Man years of CRM and Customer Experience Proficiency. Sweven branched out to craft a new story of Sweveners — The dreamers and doers operating in the US$1 Trillion Salesforce Economy. Sweven is headquartered in San Francisco with operations and delivery centers in India and fast expanding into other regions. For more information visit www.sweven.com
ABOUT TEKCORPTekcorp offers complete Cloud Transformation Journeys for the customers along with IT Infrastructure Services such as Networking, Storage, Security, and Trust Management across Industry verticals. Tekcorp also operates Technology Division in alliance with leading partners. For more information visit www.tekcorp.com
Com pa nyCompany with a team that has the explicit mission to change the world — big change, big objectives, a brand-new system never done before.Explore More
ABOUT VIRTUOSThe birth of an idea that stretches the Virtuosos and the customer
OUR BUSINESSThe anatomy of modern business at Virtuos — Consulting to Digital Business
CUSTOMER SUCCESSCustomer success stories, case studies, insights, and resources
CAREERSExplore an enriching and rewarding career in sales, marketing, engineering, etc.
NEWS AND EVENTSSign up for the latest news, press releases, Xonomy events, and webinars
BUSINESS 4.0™ IS NOT JUST ANOTHER BUSINESS MODEL. IT’S INVINCIBLE
Virtuos Business 4.0 is the confluence of four important factors — The Globalization 4.0, Industrialization 4.0, Digitalization 4.0, and the Societalization 4.0 (aka Society 5.0) for delivering “signature experiences”.
Globalization 4.0 has only just begun, but we are already vastly underprepared for it.
Clinging to an outdated mindset and tinkering with our existing processes and institutions will not do. Rather, we need to redesign them from the ground up, so that we can capitalize on the new opportunities that await us, while avoiding the kind of disruptions that we are witnessing today.
Source: World Economic Forum
Resources:
Global Expertise Crowd
Coding Crowdsourcing Global Community
Global Summits and Academia
Operations are Digital and Global
CRM Mastermind Global Consulting
Virtuos Virtual Offices for Global Talent
CRM/CX Practice with Global Leaders
Global Operations of CX Continuum
Global Elite Clients from different industries
Customer Experience Global Practice
Global Digital Marketing Agency
Our Customer Trust Operations by Industry
INDUSTRIALIZATION 4.0
INDUSTRIALIZATION 4.0
We are at the beginning of a revolution that is fundamentally changing the way we live, work, and relate to one another.
The Fourth Industrial Revolution may look and feel like an exogenous force with the power of a tsunami, but in reality, it is a reflection of our desires and choices. Industrialization 4.0 represents entirely new ways in which technology becomes embedded within societies and even our human bodies.
We are the beginning of Digital Century Business (A word coined by Virtuos) that combines the power of both (traditional) Digital Business and Emerging 21st Century Businesses.
Digital Acceleration Teams Must Address All Five Dimensions Of Digital Maturity:
Strategy: Establish a common language, strategy, and measurement framework.
Culture: Develop a culture of collaboration and innovation.
Structure: Structure teams to drive a common strategy and embed innovation into markets.
Talent: Provide specialist talent to bolster local capabilities.
Technology: Develop shared technology platforms and processes to deliver economies of scale.
Resources:
Initiatives from idea generation to implementation
Road map to actualize, deliver, and measure CX
Employee engagement to improve Operational CX
Everything IT Automation, Solutions, Products, and Services
Digital Transformation using CX Technologies from Oracle
CRM Mastermind practice from Salesforce
PowerApps, Dynamics CRM, and Power Consulting
CRM, CLM, ERP Solutions From Market leaders
Top-notch Enterprise IT Infrastructure Division
Transforming Digital Operations With Vedam
AI Conversational Systems and BOT Technologies
RainbowCX Technologies for every business need
Technologies for CHROs to manage talent lifecycle
W.Digital — the mastermind program for workplace
Business 4.0 Augmented CRM Mastermind Strategy
The mastermind Business Operations Model
CX Continuum As A Transformative Service
Customer Experience Digital Transformation Program
More Modern Services at O.Digital
What defines 21st Century Corporation
SOCIETALIZATION 5.0
SOCIETALIZATION 5.0
The COVID-19 has redefined how we live and co-exist in this globalized society by creating additional layers of safety.
Social reform (innovation) in Society 5.0 will achieve a forward-looking society that breaks down the existing sense of stagnation, a society whose members have mutual respect for each other, transcending the generations, and a society in which each and every person can lead an active and enjoyable life.
Resources:
W.Digital — Work from Home To Digital Societalization
Every small company can Afford an Ecommerce easily
Crowdsourcing ideas — Agnitor, CustomerNow, OpenCoder, etc.
BECOMING EXPERIENCE CENTRIC, THE 4.0 WAY
In the age of the agile customer, Post-COVID uncertainties, an organization is required to mature and transform itself to becoming an “experience centric” brand.
Our Business 4.0 strategy prepares organizations with:
Timely insight of cross-channel engagement efficiency and effectiveness.
Prescriptive analytics that prescribe the best course of action (automated or human-driven).
Event-driven recommendations.
Increased ability of executing CRM and customer experience objectives.
Experience Centric Organizations have a deeply embedded vision of designing and delivering experiences across the customer lifecycle.Experiences are a fourth economic offering, as distinct from services as services are from goods, but one that has until now gone largely unrecognized. The 4.0 Economic Offerings need a new dimension to deliver signature experiences to your customers, employees, and the other constituents.
EXPERIENCE IS EVERYTHING. EXPERIENCE IS DIGITAL, EXPERIENCE IS BRAND, AND EXPERIENCE IS THE ONLY DIFFERENTIATOR.
ROBUST EXPERIENCES FRAMEWORK
“An Organization without the experience centric DNA, vision, and culture is like a tree without roots. Cultivate the root; the leaves and branches will take care of themselves.”
Business 4.0 is not just about transforming your business for profits or creating new competitive edge. Business 4.0 is embarking on a foundation created by Experience Economy and Virtuoso Economy.An experience business charges for the feeling customers get by engaging it.A Virtuos Economy charges for the benefit customers (or "guests") receive by spending time there.
EXPERIENCE ECONOMY
VIRTUOSO ECONOMY
COMPETING FOR CUSTOMER
We are in the hot race to win the customer, keep the customer happy, and deliver continuous experiences.How are your customers adopting your solutions? What specific attention do you gauge to imbue the customers with the experience offerings? How do you split the cost between the products, services, and experiences?
Time
Time is the currency of experiences
ATTENTION
Captivating customers with mobile experiences
MONEY
Money is the measure of how well you fulfill your purpose
The progression of Economic Value
Source: Experience Economy Book
BUSINESS 4.0 STRATEGY
BUSINESS 4.0 Composabl, THE COMPOSED EXPERIENCE FLOWS
The Digital Century thrives in the third era of Enterprise IT — the first era belonged to IT craftsmanship, the second era embraced gigantic IT Industrialization, third era about the Information Age and finally Business 4.0 wakes up to digitalization.At Virtuos, we transform your operations with the Flower of Service with embedded Composabl™ Experience Flows which consists of scenarios, emotions, and actions. Experience Flows optimize current experiences and identify new opportunities for creating “experience centric” siloed free organization.Composabl™ Experience flows seamlessly bring together all of the experiences throughout the infinity loop of customer engagement across all the departments, touchpoints, and the channels of engagement.
Digital Century Core
We connect the dots by building an Experience core enabled by technologies and transformed continuously in layersthrough Systems of Insight and Systems of Engagement.
Information ~ Harvesting
Create information taxonomy and keep harvesting on customer acquisition using predictive chat, personalization, and search syndication technologies that drive business outcomes.
Order taking ~ Fulfilment
With outside-in design in mind, we digitize micro-moments across the customer lifecycle with innovative service portfolio and customer-facing cloud and digital technologies and O.Digital
Delivery ~ Billing/Payment
Business process and Customer management technologies — AI powered chatbot like AURY®, conversational platforms, and advanced APIs offer exhilarating experiences at every touch point.
Engagement ~ Satisfaction
At every moment of truth, our CXDesk teams engage with end customers enhancing ownership experience through digitally designed business moments and API integrations.
