Con sul tareConsultare means "Experts to consult" on Customer Digital Strategy, Operational efficiency, and Digital Workplace Transformation.Explore More
CRM DIGITALCRM Mastermind Design, Digital strategy, Implementation, and Professional Services
CUSTOMER EXPERIENCEWorld's first "CX and Digital" Fusion of technologies and transformation services
EMPLOYEE EXPERIENCEHR Technologies, Digital WorkPlace Programs, Talent Management, and EX Strategy
EVERYTHING EXPERIENCEThe Hyper Automation, DevOps, and Low-Code No-Code Technologies
KEY PARTNERSExperience Partnerships (PX) with leading brands offering software/platforms
About CRM DigitalDigital CRM Applications — Sales, Service, Marketing, and Commerce
CLOUD & IT INFRASTRUCTUREVirtuos invests in TEKCORP — Cloud Mastermind & IT Infrastructure Specialist.
VIRTUOS NEXORAMANexorama is our new model for innovating and diversifying into new areas.
ABOUT GIFTCART.COMWith huge strengths in technology, experience design, strong commitment and insight to make Giftcart.com a leading name in e-gifting globally, the team has put together some of the industry's first and unique propositions such as Personality based gifting, Gift Wizard, Gift Registry, Wish list, Event Butler, Advanced Search and more. Visit www.giftcart.com
ABOUT INDIC.COMIndic is a company that has digital experience platforms to serve a broad range of audiences with consistent, secure and personalized access to products, services, and experiences across many digital touchpoints.
Indic has a portfolio of brands in stealth mode. For more information visit www.indic.com
ABOUT SWEVEN DIGITALSweven is a brand new company with 1000+ Man years of CRM and Customer Experience Proficiency. Sweven branched out to craft a new story of Sweveners — The dreamers and doers operating in the US$1 Trillion Salesforce Economy. Sweven is headquartered in San Francisco with operations and delivery centers in India and fast expanding into other regions. For more information visit www.sweven.com
ABOUT TEKCORPTekcorp offers complete Cloud Transformation Journeys for the customers along with IT Infrastructure Services such as Networking, Storage, Security, and Trust Management across Industry verticals. Tekcorp also operates Technology Division in alliance with leading partners. For more information visit www.tekcorp.com
Com pa nyCompany with a team that has the explicit mission to change the world — big change, big objectives, a brand-new system never done before.Explore More
ABOUT VIRTUOSThe birth of an idea that stretches the Virtuosos and the customer
OUR BUSINESSThe anatomy of modern business at Virtuos — Consulting to Digital Business
CUSTOMER SUCCESSCustomer success stories, case studies, insights, and resources
CAREERSExplore an enriching and rewarding career in sales, marketing, engineering, etc.
NEWS AND EVENTSSign up for the latest news, press releases, Xonomy events, and webinars
It is a framework of "Pace Layers" having an “Umbrella Strategy” with the precise definition of strategic goals, and how these goals are achieved through a process of iteration allowing others the flexibility to devise important content. The three layers are:
Systems of Insight
The art of mastering the hunt for ideas. Gain invaluable knowledge from our in-depth research to turn these insights into action. We create data fabric that can let you grow and flex real-time decision-making capabilities. Modern Best Practice (MBP) advisory commits to iterative adjustments in layers.
Systems of Engagement
Systems of records and processes focus on standardization and operational efficiency. Using our NOW (New Or Wow) framework, we structure various differentiation techniques, industry-specific domain capabilities and innovative often disruptive business models for sustainable competitive advantage.
Systems of Enablement
With strong consulting skills, CRM and Customer Experience (CX) Practice along with sound Software and Digital Engineering capabilities, Virtuos enables enterprises to harness multitude of technologies. Our Digital dexterity standards also offer unique governance and change management strategies.
Insight is definitely the cream of the datamart you have all along been harvesting. It's not another term for AI or Business Analytics.
Be Interested
Develop intellectual curiosity which is basically an abiding interest in and all matters that improve the business capabilities to do more.
Diversify the Hunt
The colour of your ideas. That is the diversity we see it when multicultural representation from different backgrounds present in Hackathon X.
Exercised
Mastering the habits of the hunt. Begin with eyes wide open engagement with the world and a sense of what needs to be observed.
Agile. It's Critical
Putting yourself in the line of fire potentially generating valuable ideas. An Act of moving toward different sources of ideas and beginning to work with them.
Insight is definitely the cream of the data crop you have all along been harvesting. It's not another term for AI or Business Analytics.
Customer behaviour
Journey maps, buying, and micro-moments bring insights to help you with real-time digital marketing campaigns and strategies.
Environment
Political, Economic, Social, Technological, Legal environmental factors can affect many aspects of the business — a vital source of insights.
Academy
Leading universities, Academies of repute bring insights from a myriad of sources - students, professors, industry veterans, and alumni network.
Network
Professional networks, Research organizations, Publications, Partners, Industry associations, Conferences, amongst several others are insightful.
Insight is definitely the cream of the data crop you have all along been harvesting. It's not another term for AI or Business Analytics.
Modern Best Practices
Transformational practices by leveraging Artificial Intelligence to pave the way for disruption that's vital for sustainable differentiation in your industry.
Succeedant
Customer Success Management with clearly defined KPIs to bring higher productivity and participate in digital workplace strategies.
Gartner-CEB
Alignment with Gartner CEB for insights and thought leadership to advise and guide on the next big thing in technology and business.
Innovation Insight
IndicialTM Diagnostics comes with research tools, methodologies, and consumer indices to help organizations with business and marketing strategies.
This framework can help organizations move away from “one size fits everything” approach and embrace standards of governance and change management strategies.
Ownership
Board or Executive engagement fairly at senior level because of strategic focus and type of funding.
Capabilities
Well understood in advance. It's highly integrated and commoditized. Quite stable and interdependent.
Horizon
Planning horizon at this pace is two or more years because of various interdependencies.
Funding
The corporate capital investment process is applied at this pace as it directly relates to operational efficiency.
Risk
Minimum as the planning horizon is two or more years, and it also comes with sophisticated evaluation.
Sourcing
A formal selection committee with the complex evaluation process, ROI analysis. Usually traditional vendors present.
Architecture
Modular upfront design and systematic architectures. Governance is formal and enterprise wide.
Support
Regular patches, updated, and enhancements. Vendor tech support contract or internal IT Contract.
Strategic Focus
Operational Efficiency remains a strategic focus. Blocks of dependencies sharing the same focus.
Bimodal Approach
Systems of records are well suited for Mode 1. More predictable evolution of products and technologies.
Collaboration
It's usually low. A lot of emphasis on negotiation and formal touch points used for negotiation techniques.
Pace of Change
Slower compared to other layers, and incremental change is noticed because of a legacy that it comes with.
Architecture
Flexible and loosely coupled architectures. Service-oriented, mostly cloud first or cloud-ready architecture.
Support
Vendor contract or internal IT. Maintenance interwoven with ongoing development and engineering.
Driving force
Increase profitability while shortening the time to market. Bring agility in the business model transformation.
Capabilities
Reasonably understood in advance. Highly configurable and customizable, and autonomous.
BiModal Approach
Often hybrid, but mostly Mode 2 practices when exploration and experimentation are needed for evolution.
Pace of Change
Moderate but more frequent. Configurability is key, and the thinking changes with shorter time to market.
Architecture
Lightweight, emergent, low-code tools. Cloud and AI dominate with investments in public Cloud and security.
Support
Very limited in nature. Only best practice advisory services required due to autonomous business continuity.
Driving force
Disruptive thinking, constantly looks for quick wins by focussing more on newly achieved skills and leaving legacy.
Capabilities
Very unique, mostly not well-understood. Experimental basis with iterative and dynamic testing in paces.
Collaboration
High in these paces, and on the edge of chaos with strong collaboration. Also in Bimodal Mode 2.
Pace of Change
Rapid and very frequent with "throwaway" customization. Sense and respond approach with "Fail fast" planning horizon.
Note: This is a generic and sample PLUS Model for SOE. If you need specific for your organization, please contact us with your brief message
We have deep expertise in CRM and Customer Experience; Application development, Cloud, and Mobility. We also leverage Partners' strengths in a specific type of project or engagement.
Digital Dexterity
High standards of employee digital dexterity levels implemented through ExperienceJob framework creating digital workplace environment to deliver superior customer experience.
EXAMPLES OF PLUS INITIATIVES
A leading NBFC
Virtuos partnered with a leading Non-Banking Finance Company (NBFC) in their CX transformation initiative. Virtuos took an incremental approach where the customer interactions with the organization were streamlined, based on the immediate needs identified, followed by customer engagement solutions for providing seamless customer experience on Mobile and Web channels. Virtuos strategy helped the NBFC in transforming the CX by creating a robust and extendable digital experience platform, which gives an integrated experience to the customer by bringing data from >10 systems of records, thus creating a one-stop-shop for all customer needs.
A leading OTA
A two-pronged pace layered strategy was implemented for one of the leading Online Travel Agency (OTA), in which Virtuos created lean, integrable layers as a part of a mid-term to long-term digital strategy. The pace layers were further divided into teams, processes, and technology. Harnessing 'Systems of Insights,' select modules were implemented to streamline the contact center operations first, and then these modules were extended to each LOB. This allowed the OTA to successfully introduce new processes, optimize existing processes and realize business outcomes parallelly.
A Pharma Brand
Virtuos helped a leading pharma company to design their digital transformation roadmap using PLUS by introducing an integrated, phased approach to connect multiple technology layers. The immediate requirements like inventory management, case management, and customer data management were put under 'System of Records' and relevant hook-points were provided to introduce 'Systems of Differentiation and Innovation' like social engagement, customer communities and customer behavioral models, all structured as a part of a well-thought-out digital transformation strategy.
A leading NBFC
Virtuos partnered with a leading Non-Banking Finance Company (NBFC) in their CX transformation initiative. Virtuos took an incremental approach where the customer interactions with the organization were streamlined, based on the immediate needs identified, followed by customer engagement solutions for providing seamless customer experience on Mobile and Web channels. Virtuos strategy helped the NBFC in transforming the CX by creating a robust and extendable digital experience platform, which gives an integrated experience to the customer by bringing data from >10 systems of records, thus creating a one-stop-shop for all customer needs.
A leading OTA
A two-pronged pace layered strategy was implemented for one of the leading Online Travel Agency (OTA), in which Virtuos created lean, integrable layers as a part of a mid-term to long-term digital strategy. The pace layers were further divided into teams, processes, and technology. Harnessing 'Systems of Insights,' select modules were implemented to streamline the contact center operations first, and then these modules were extended to each LOB. This allowed the OTA to successfully introduce new processes, optimize existing processes and realize business outcomes parallelly.
A Pharma Brand
Virtuos helped a leading pharma company to design their digital transformation roadmap using PLUS by introducing an integrated, phased approach to connect multiple technology layers. The immediate requirements like inventory management, case management, and customer data management were put under 'System of Records' and relevant hook-points were provided to introduce 'Systems of Differentiation and Innovation' like social engagement, customer communities and customer behavioral models, all structured as a part of a well-thought-out digital transformation strategy.
A leading NBFC
Virtuos partnered with a leading Non-Banking Finance Company (NBFC) in their CX transformation initiative. Virtuos took an incremental approach where the customer interactions with the organization were streamlined, based on the immediate needs identified, followed by customer engagement solutions for providing seamless customer experience on Mobile and Web channels. Virtuos strategy helped the NBFC in transforming the CX by creating a robust and extendable digital experience platform, which gives an integrated experience to the customer by bringing data from >10 systems of records, thus creating a one-stop-shop for all customer needs.
![24[7] Logo](/img/svg/247-inc-logo.svg){kind=logo}
