Con sul tareConsultare means "Experts to consult" on Customer Digital Strategy, Operational efficiency, and Digital Workplace Transformation.Explore More
CRM DIGITALCRM Mastermind Design, Digital strategy, Implementation, and Professional Services
CUSTOMER EXPERIENCEWorld's first "CX and Digital" Fusion of technologies and transformation services
EMPLOYEE EXPERIENCEHR Technologies, Digital WorkPlace Programs, Talent Management, and EX Strategy
EVERYTHING EXPERIENCEThe Hyper Automation, DevOps, and Low-Code No-Code Technologies
KEY PARTNERSExperience Partnerships (PX) with leading brands offering software/platforms
About CRM DigitalDigital CRM Applications — Sales, Service, Marketing, and Commerce
CLOUD & IT INFRASTRUCTUREVirtuos invests in TEKCORP — Cloud Mastermind & IT Infrastructure Specialist.
VIRTUOS NEXORAMANexorama is our new model for innovating and diversifying into new areas.
ABOUT GIFTCART.COMWith huge strengths in technology, experience design, strong commitment and insight to make Giftcart.com a leading name in e-gifting globally, the team has put together some of the industry's first and unique propositions such as Personality based gifting, Gift Wizard, Gift Registry, Wish list, Event Butler, Advanced Search and more. Visit www.giftcart.com
ABOUT INDIC.COMIndic is a company that has digital experience platforms to serve a broad range of audiences with consistent, secure and personalized access to products, services, and experiences across many digital touchpoints.
Indic has a portfolio of brands in stealth mode. For more information visit www.indic.com
ABOUT SWEVEN DIGITALSweven is a brand new company with 1000+ Man years of CRM and Customer Experience Proficiency. Sweven branched out to craft a new story of Sweveners — The dreamers and doers operating in the US$1 Trillion Salesforce Economy. Sweven is headquartered in San Francisco with operations and delivery centers in India and fast expanding into other regions. For more information visit www.sweven.com
ABOUT TEKCORPTekcorp offers complete Cloud Transformation Journeys for the customers along with IT Infrastructure Services such as Networking, Storage, Security, and Trust Management across Industry verticals. Tekcorp also operates Technology Division in alliance with leading partners. For more information visit www.tekcorp.com
Com pa nyCompany with a team that has the explicit mission to change the world — big change, big objectives, a brand-new system never done before.Explore More
ABOUT VIRTUOSThe birth of an idea that stretches the Virtuosos and the customer
OUR BUSINESSThe anatomy of modern business at Virtuos — Consulting to Digital Business
CUSTOMER SUCCESSCustomer success stories, case studies, insights, and resources
CAREERSExplore an enriching and rewarding career in sales, marketing, engineering, etc.
NEWS AND EVENTSSign up for the latest news, press releases, Xonomy events, and webinars
More Global and Regional Channels and Customer’s Channel Preferences
Omnichannel Complexity
Expanding Geographies
Expansion in Asia and New Markets
Regional Global
Segments and Loyalty
Moving from Tactical Campaigns to Long-Lived Loyalty Management
Tactical Campaigns Lifecycle Loyalty
Customer Transitions
Increased Need to Manage Customer Transitions Between Channels, Experiences, Loyalty, Transactions, and Geographies
Store of the Future
Online and Offline Data Capture and Sharing with Partners to Elevate the Shopping Experience
The Future of Omnichannel
Requires a Closed-Loop Platform that Monitors the Customer Lifecycle and Reacts in Real-Time
An Airline’s Customer 360 Challenge
Interact with guests from the passenger’s point of view
Closing, Shopping and Pricing
Right Product, Right Channel
Right Time, Right Guest
Booking, Waiting and Preparing
Faster Check-In
Check-In and Airport Experience
Last Call
Airport Experience With Indoor Location
In-Flight
In-Flight Experience
Post Flight
Technical Service Alert
Connecting Flight Information
Customer Care, Acquisition, and Retention
A University’s Customer 360 Challenge
Strategic Planning Assumption
By 2022, 50% of large organizations will have still failed to unify engagement channels resulting in the continuation of a disjointed and siloed customer experience, lacking context.
is an architectural framework that ties multiple systems together to optimally engage the customer.
Across Channels
allows personalized, contextual customer engagement, whether through a human, artificial agent or sensors, across all interaction channels.
Across Departments
reaches and connects all departments, allowing, for example, the synchronization of marketing, sales, and customer service processes.
A "Customer Engagement Hub" Enables Organizations to Align Their Processes With Customer Intent to Orchestrate a Cross-Channel, Cross-Departmental Customer Experience.
A Customer Engagement Hub Is an Architectural Framework
