Con sul tareConsultare means "Experts to consult" on Customer Digital Strategy, Operational efficiency, and Digital Workplace Transformation.Explore More
CRM DIGITALCRM Mastermind Design, Digital strategy, Implementation, and Professional Services
CUSTOMER EXPERIENCEWorld's first "CX and Digital" Fusion of technologies and transformation services
EMPLOYEE EXPERIENCEHR Technologies, Digital WorkPlace Programs, Talent Management, and EX Strategy
EVERYTHING EXPERIENCEThe Hyper Automation, DevOps, and Low-Code No-Code Technologies
KEY PARTNERSExperience Partnerships (PX) with leading brands offering software/platforms
About CRM DigitalDigital CRM Applications — Sales, Service, Marketing, and Commerce
CLOUD & IT INFRASTRUCTUREVirtuos invests in TEKCORP — Cloud Mastermind & IT Infrastructure Specialist.
VIRTUOS NEXORAMANexorama is our new model for innovating and diversifying into new areas.
ABOUT GIFTCART.COMWith huge strengths in technology, experience design, strong commitment and insight to make Giftcart.com a leading name in e-gifting globally, the team has put together some of the industry's first and unique propositions such as Personality based gifting, Gift Wizard, Gift Registry, Wish list, Event Butler, Advanced Search and more. Visit www.giftcart.com
ABOUT INDIC.COMIndic is a company that has digital experience platforms to serve a broad range of audiences with consistent, secure and personalized access to products, services, and experiences across many digital touchpoints.
Indic has a portfolio of brands in stealth mode. For more information visit www.indic.com
ABOUT SWEVEN DIGITALSweven is a brand new company with 1000+ Man years of CRM and Customer Experience Proficiency. Sweven branched out to craft a new story of Sweveners — The dreamers and doers operating in the US$1 Trillion Salesforce Economy. Sweven is headquartered in San Francisco with operations and delivery centers in India and fast expanding into other regions. For more information visit www.sweven.com
ABOUT TEKCORPTekcorp offers complete Cloud Transformation Journeys for the customers along with IT Infrastructure Services such as Networking, Storage, Security, and Trust Management across Industry verticals. Tekcorp also operates Technology Division in alliance with leading partners. For more information visit www.tekcorp.com
Com pa nyCompany with a team that has the explicit mission to change the world — big change, big objectives, a brand-new system never done before.Explore More
ABOUT VIRTUOSThe birth of an idea that stretches the Virtuosos and the customer
OUR BUSINESSThe anatomy of modern business at Virtuos — Consulting to Digital Business
CUSTOMER SUCCESSCustomer success stories, case studies, insights, and resources
CAREERSExplore an enriching and rewarding career in sales, marketing, engineering, etc.
NEWS AND EVENTSSign up for the latest news, press releases, Xonomy events, and webinars
In the digital century era, only thing constant is business change and innovation is essential to success.
Innovation ON is your customizable framework to design innovation roadmaps and deliver high value business outcomes. Our frameworks are designed to meet the C-Level executive boards with emphasis on Ideas, Strategies, Technologies and Transformation — centered around Customer Experience (CX).
Chief Executive Officer
CEO's role is to define a clear customer-experience aspiration and common purpose. Great Organizations like Walt Disney Company have a purposeful statement: "We create happiness by providing the finest in entertainment for people of all ages, everywhere." The CEO is also called the Chief Experience Officer.
Chief Operating Officer
The COO sets the tone for Operational Excellence while having visibility into the customer's dynamic needs and the ability to measure the C-SAT, Customer Success and Quality of Customer Service. COOs and Chief Customer Officers (CCOs) work very closely to deliver customer-centricity.
Chief Financial Officer
CFOs are increasingly taking the ownership of Customer Experience (CX), a step beyond allocating budgets for CX Technologies. CFOs realize that the bottom line of the business is serving customers better, cross-sell, and up-sell more. Secondly, they also see a better CX ultimately reduces overheads.
Chief Innovation Officer
CIOs (or CTOs) choose CX Technologies to measure the business impact by allocating resources and carefully watching the returns on the tech investments. CIOs also work with CMOs, COOs, and CCOs to better understand the technological challenges and address them using in-house and outsourced assets.
Chief Marketing Officer
According to Gartner's study, some CMOs prefer to own CX as their portfolio, while many others want it to be the responsibility of Chief Customer Officers (CCO). Marketing and CX are inseparable as the customers go through the entire Buying and Owning Journey across the touchpoints and channels.
Chief Customer Officer
CXO is the owner of Customer Experience (CX) with shared responsibilities of overseeing back-end operations, inbound/outbound channels of engagement, and Workforce management. With a multitude of functions, CCO often loses the focus on true CX — Audit, Customer Journeys, Voice of the Customer, etc.
Our innovation On lab (formerly Innovation Open Lab) can boost digital transformation initiatives by streamlining the process from idea generation to implementation.
BECOMING AN INVINCIBLE COMPANY
The Invincible Company explores the future, while excelling at exploiting the present.The Invincible company cultivates an innovation and execution culture that lives in harmony under the same roof. It competes on superior business models and transcends traditional industry boundaries.
Source: The Invincible Company
Explore Portfolio
Your portfolio of innovation projects, new business models, new value propositions, and new products and services, all mapped out in terms of Expected Return and Innovation Risk.
Exploit Portfolio
Your portfolio of existing businesses, value propositions, products, and services, all mapped out in terms of Return and Death and Disruption Risk.
Explore
Exploit
Search and breakthrough
Focus
Efficiency and growth
High
Uncertainty
Low
Venture-capital style risk-taking, expecting few outsized winners
Financial Philosophy
Safe haven with steady returns and dividends
Iterative experimentation, embracing speed, failure, learning, and rapid adaptation
Culture and Processes
Linear execution, embracing planning, predictability, and minimal failure
Explorers who excel in uncertainty, are strong at pattern recognition, and can navigate between big picture and details
People and Skills
Managers who are strong at organizing and planning and can design efficient processes to deliver on time and budget
Here are the nine pitfalls in navigating the innovation to scaling.
While innovation is often a top priority for CEOs, success rates of traditional innovation methods and programs have been reported as low as 17% to 45%.
Turning ideas into tangible results” was reported by 50% of respondents to a survey* on the state of global innovation as the main obstacle to innovation success
*Survey by Gartner
Lack of Investment
VC Mindset
Business Sponsorship
Success Stories
Misalignment With Strategy
Innovation Charter
Aligned Business & Innovation Goals
Innovation Context
Limited Connectivity to Strategy & Execution
Communication & Collaboration
Feedback Loops
Steering Committees
Strategy Pitfalls
Lack of Investment
Misalignment with Strategy
Limited Connectivity to Strategy & Execution
Culture Pitfalls
Risk aversion and Internal Politics
NIH Syndrome
Lack of Diversity in People and Ideas
Risk aversion and Internal Politics
Incentives & Bonuses
Hypothesize & Test
Culture Hacks
NIH (Not Invented Here) Syndrome
Rotate Teams
Cross-Functional Workshops
Partners & Ecosystems
Lack of Diversity in People and Ideas
HR Collaboration
Open Innovation
Innovation Activities
Process Gaps
Remediate "Drop-Points"
Explicit Shift from Exploration to Exploitation
Involve Experts Early
Lack of Customer Centricity
Working backward
Design Thinking
External Pivots
Ineffective Metrics
Innovation Input & Mix
Health & Efficiency
Innovation Outcomes
Process Pitfalls
Process Gaps
Lack of Customer Centricity
Ineffective Metrics
BUILDING BLOCKS OF INNOVATION ON
The four Building Blocks lead to smooth execution by infusing the required investments.
Strategy
C.Digital — Where C is for Customer
The Mastermind Strategies by the Industry experts, Academia, and leading publications, and Agnitor Network of Experts.