DIGITAL FIRST™ BUSINESS
O.Digital
Outthink.
Outsmart.
Outdo.

Accelerate with Digital ASAP

Operations (O) are digital. Our Digital ASAP Services comprise a variety of tools to help organizations acquire potential customers while improving existing customer relationships.

Customer Harmonics

We fulfil the functions of Harvest; Amplify; Retention and Efficiency (HARE) integrating Digital Operations and innovative CX management solutions across touchpoints of the flower of service. We are not another or any BPO, nor we do what they do in scale or size. We are like a cherry on top of ice cream of processes offered by those Companies. In fact, we make these Process Outsourcing Companies shine with our transformational piece of CX, Digital process Automation and Consulting capabilities.

Check out BPO versus B3O

Customer Harmonics
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Content Orchestration

Content is king. Content is voice too. It’s loud and audible everywhere. ContentVoice is now video, audio, images, text encapsulated to capture the voice of the customer in real time.

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Experience Cart with AI

Cart abandonment is really a complex problem faced by marketers. In our survey, we found no.1 reason for cart abandonment is not sticker price or technical glitches but “micro moments”.

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Multi-channel Campaigns

Orchestrate customer engagements and marketing content to individuals and segments across multiple channels. Channels may include websites, email, mobile, text, and social.

Social Sentiment

Social Sentiment Monitoring

Social Sentiment monitoring may include techniques such as sentiment analysis, keyword search-type analytics, natural-language processing, social networking, and scoring.

What is Talentare

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  • Talent Sourcing

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  • Talent Quality Process

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  • Training & Development

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Digital Transformation Consulting

LEAN STARTUP TOOLKIT

If you’ve decided to take the plunge with a Lean Startup — whether a new business or expansion into new geo — you have reached the right place.

TRADITIONAL BPO versus B3O

Here is a brief comparison between BPO and B3O — Part of O.Digital Operations. B3O means Business Outsourcing through a triumvirate of People, Process, and Technologies.
BPO versus B3O

Business Process Outsourcing

BPO
  • Outsourcing of services
  • Have access to CX domain experts
  • Large size operational role
  • Customer Management objective
  • Process Enhancement Technologies/Services
  • Labour intensive technology driven
  • Improve C-Sat; Reduce Service Cost

Triumvirate of Business Operations

B3O
  • iShoring of specialized services
  • We are the CX domain experts
  • Niche strategic role
  • Customer Experience objective
  • Process Re-Engineering/Transformation
  • Outcome Driven Experience Continuum
  • Improve CX Index, Reduce Attrition

HOW TO RUN BUSINESS ON SHOESTRING BUDGETS?

Resources cost 80% of your budgets and our O.Digital experts help you get started small with big wins. Learn how we do!
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