Con sul tareConsultare means "Experts to consult" on Customer Digital Strategy, Operational efficiency, and Digital Workplace Transformation.Explore More
CRM DIGITALCRM Mastermind Design, Digital strategy, Implementation, and Professional Services
CUSTOMER EXPERIENCEWorld's first "CX and Digital" Fusion of technologies and transformation services
EMPLOYEE EXPERIENCEHR Technologies, Digital WorkPlace Programs, Talent Management, and EX Strategy
EVERYTHING EXPERIENCEThe Hyper Automation, DevOps, and Low-Code No-Code Technologies
KEY PARTNERSExperience Partnerships (PX) with leading brands offering software/platforms
About CRM DigitalDigital CRM Applications — Sales, Service, Marketing, and Commerce
CLOUD & IT INFRASTRUCTUREVirtuos invests in TEKCORP — Cloud Mastermind & IT Infrastructure Specialist.
VIRTUOS NEXORAMANexorama is our new model for innovating and diversifying into new areas.
ABOUT GIFTCART.COMWith huge strengths in technology, experience design, strong commitment and insight to make Giftcart.com a leading name in e-gifting globally, the team has put together some of the industry's first and unique propositions such as Personality based gifting, Gift Wizard, Gift Registry, Wish list, Event Butler, Advanced Search and more. Visit www.giftcart.com
ABOUT INDIC.COMIndic is a company that has digital experience platforms to serve a broad range of audiences with consistent, secure and personalized access to products, services, and experiences across many digital touchpoints.
Indic has a portfolio of brands in stealth mode. For more information visit www.indic.com
ABOUT SWEVEN DIGITALSweven is a brand new company with 1000+ Man years of CRM and Customer Experience Proficiency. Sweven branched out to craft a new story of Sweveners — The dreamers and doers operating in the US$1 Trillion Salesforce Economy. Sweven is headquartered in San Francisco with operations and delivery centers in India and fast expanding into other regions. For more information visit www.sweven.com
ABOUT TEKCORPTekcorp offers complete Cloud Transformation Journeys for the customers along with IT Infrastructure Services such as Networking, Storage, Security, and Trust Management across Industry verticals. Tekcorp also operates Technology Division in alliance with leading partners. For more information visit www.tekcorp.com
Com pa nyCompany with a team that has the explicit mission to change the world — big change, big objectives, a brand-new system never done before.Explore More
ABOUT VIRTUOSThe birth of an idea that stretches the Virtuosos and the customer
OUR BUSINESSThe anatomy of modern business at Virtuos — Consulting to Digital Business
CUSTOMER SUCCESSCustomer success stories, case studies, insights, and resources
CAREERSExplore an enriching and rewarding career in sales, marketing, engineering, etc.
NEWS AND EVENTSSign up for the latest news, press releases, Xonomy events, and webinars
Our CXDesk clients are those brands that care for continuous, seamless, and silo-free customer experience and firmly believe that technology plays a pivotal role in improving CX.
At Virtuos, our CXDesk teams co-create/co-design your organization's CX with customers - because CXDesk is to support and augment your end customer's experience by operationalizing your "Experience IT" systems, and processes.
The future of customer experience (CX) will be increasingly dependent on technology, and as such, IS or IT heads will be expected to play a more significant role in helping customer-facing executives in real-time. Increased shortage of right skills and the infeasibility of recruiting dozens of employees with niche skills forced major organizations to accept limited evolution of their CRM applications.
Possible implications arising of such slow and limited evolution of business applications include:
Poor customer satisfaction, loyalty, and advocacy resulting in damage to the brand’s ability to retain existing customer base.
Lower adoption of CRM or Business applications by employees due to missing functionality and features.
Poor return on investment (ROI) from the initial implementation of technology or ongoing cloud subscription and maintenance.
Increased costs in the restoration of applications to modern state engaging expensive resources.
Loss of business due to slow, non-agile operations hurting the growth and the culture of an organization to compete in the markets.
It is no longer optional, but essential that technology teams increase their empathy for customers.
CUSTOMERS SPEAK VOLUMES ABOUT CXDesk
Thomas Cook (India) Ltd. (TCIL) is the leading integrated travel and travel related financial services company in the country offering a broad spectrum of services that include Foreign Exchange, Corporate Travel, MICE, Leisure Travel, Insurance, Visa & Passport services and E-Business. The company set up its first office in India in 1881.
CXDesk Services Offered:
Dedicated Annual Maintenance & Support
Dedicated Implementation Services team, for quickly implementing solutions to meet the evolving needs
Reporting and Admin Services
System Monitoring and Health Check Services
Upgrade Assistance
India First Life Insurance Company is a joint venture between two Indian Public Sector banks, Bank of Baroda and Andhra Bank and a UK-based investment company Legal & General. It was incorporated in 2009 and has its headquarters in Mumbai, India. India First Life Insurance Company offers insurance plans, investment funds, and other policies.
It has a varied range of plans to cater to every need of its customers like Pension plans, Savings plans, and Term plans among others. It has about 4,800 branches in over 1000 cities of India.
CXDesk Services Offered:
Dedicated Annual Maintenance & Support
Dedicated Implementation Services team, for quickly implementing solutions to meet the Evolving needs
Reporting and Admin Services
System Monitoring and Health Check Services
Upgrade Assistance
Post successful implementation of Oracle Service Cloud platform for TVSC in March 2017, TVSC saw huge improvements in their processes. Virtuos worked closely with TVSC post going live and made tweaks wherever required. As the new processes matured, TVSC felt the need to have an even closer engagement with Virtuos team. This is where Virtuos suggested CX Desk services to TVSC in the 2018.
CXDesk Services Offered:
Annual Maintenance & Support
100 hours of Implementation Services, for quickly implementing solutions to meet the evolving needs
Reporting and Admin Services
System Monitoring and Health Check Services
Upgrade Assistance
CXDESK IS A TEAM SPORT
With more than 10+ years in delivering CX and Customer facing business technologies to leading brands worldwide, Virtuos has developed expertise in providing unique CXDesk that no other company can offer. CXDesk is founded on the principles of Digital Dexterity, Experience+Expertise, Multi-Skills, and Knowledge that is unparalleled.
CXDesk is headed by Director Delivery
CXDesk is an important operation of O.Digital Transformation Program with extended arms from Consultare CRM Professional Services Division. CXDesk is the fastest growing new business at Virtuos Consultare headed by Delivery Manager who also looks after the CRM Professional Services and Pace Layered Strategy.
Engage with us to create Differentiation
Our Customer Experience Continuum offers synergistic value to transform your offerings and leapfrog the competition in a whole new way.Contact us
