Con sul tareConsultare means "Experts to consult" on Customer Digital Strategy, Operational efficiency, and Digital Workplace Transformation.Explore More
CRM DIGITALCRM Mastermind Design, Digital strategy, Implementation, and Professional Services
CUSTOMER EXPERIENCEWorld's first "CX and Digital" Fusion of technologies and transformation services
EMPLOYEE EXPERIENCEHR Technologies, Digital WorkPlace Programs, Talent Management, and EX Strategy
EVERYTHING EXPERIENCEThe Hyper Automation, DevOps, and Low-Code No-Code Technologies
KEY PARTNERSExperience Partnerships (PX) with leading brands offering software/platforms
About CRM DigitalDigital CRM Applications — Sales, Service, Marketing, and Commerce
CLOUD & IT INFRASTRUCTUREVirtuos invests in TEKCORP — Cloud Mastermind & IT Infrastructure Specialist.
VIRTUOS NEXORAMANexorama is our new model for innovating and diversifying into new areas.
ABOUT GIFTCART.COMWith huge strengths in technology, experience design, strong commitment and insight to make Giftcart.com a leading name in e-gifting globally, the team has put together some of the industry's first and unique propositions such as Personality based gifting, Gift Wizard, Gift Registry, Wish list, Event Butler, Advanced Search and more. Visit www.giftcart.com
ABOUT INDIC.COMIndic is a company that has digital experience platforms to serve a broad range of audiences with consistent, secure and personalized access to products, services, and experiences across many digital touchpoints.
Indic has a portfolio of brands in stealth mode. For more information visit www.indic.com
ABOUT SWEVEN DIGITALSweven is a brand new company with 1000+ Man years of CRM and Customer Experience Proficiency. Sweven branched out to craft a new story of Sweveners — The dreamers and doers operating in the US$1 Trillion Salesforce Economy. Sweven is headquartered in San Francisco with operations and delivery centers in India and fast expanding into other regions. For more information visit www.sweven.com
ABOUT TEKCORPTekcorp offers complete Cloud Transformation Journeys for the customers along with IT Infrastructure Services such as Networking, Storage, Security, and Trust Management across Industry verticals. Tekcorp also operates Technology Division in alliance with leading partners. For more information visit www.tekcorp.com
Com pa nyCompany with a team that has the explicit mission to change the world — big change, big objectives, a brand-new system never done before.Explore More
ABOUT VIRTUOSThe birth of an idea that stretches the Virtuosos and the customer
OUR BUSINESSThe anatomy of modern business at Virtuos — Consulting to Digital Business
CUSTOMER SUCCESSCustomer success stories, case studies, insights, and resources
CAREERSExplore an enriching and rewarding career in sales, marketing, engineering, etc.
NEWS AND EVENTSSign up for the latest news, press releases, Xonomy events, and webinars
Today, 89% of brands primarily compete on the basis of customer experience — while it was just 36% in 2010. Some 80% of brands think they deliver “super experiences,” but sadly only 8% of customers agree on this. To simply put it, Companies are still at the early stages of CX Maturity.The brand power is in the hands of customers as they are always less satisfied, more complaining, less loyal, want personalization yet the privacy of highest levels. With the recent Facebook defect, and EU’s GDPR, it’s evident customers want signature experience, without sharing their data.At Virtuos, we create and use Moments of Truth to enhance your CX with Industry’s first and most integrated building blocks.
Moment of Truth: A time when a person or thing is tested, a decision has to be made, or a crisis has to be faced.
CX Aware
Our strategy consultants connect with leadership to understand CX challenges and pain points.
Understand the state
Our Analysts present the state of current CX levels and benchmarking against industry leaders.
CX Team & Governance
We understand the team structure, governance, and current CX ecosystem before conducting CX Audit.
Virtuos typically undertakes CX Transformation projects after extensive CX Audit of Customer Experience environment at the client side. These projects include reconfiguring customer processes, creating a single view of the customer or developing CXM strategy. From our experience and Gartner’s research, seven types of CX Projects are prevalent. See some of the exciting technology stack that Virtuos offers from from Rainbow Portfolio for Customer Experience and Multi-Experience (MX) and Crayonz Employee Experience (EX).
C-Level leaders can engage with our CX specialists to audit and design CX Architecture; measure CX Maturity by benchmarking against competition, and continuously improve our CXDesk™ customer experience continuum services.
1
Customer Journey Maps
Connect business moments, and personas to boost customer experience outcomes across departments.
2
Fix The Urgent Issues
Identify high impact cracks in CX journey and aim for quick wins by fixing urgent and most critical issues.
3
Set The Expectations Right
There’s no silver bullet to improve CX overnight. Set the realistic goals to create CX foundation first.
4
Hunt for new ideas
CX is like a fresh running water. Relentlessly you need new ideas to create better experiences.
CX leaders need to justify the business value of their Customer Experience (CX) investments and create a differentiation strategy seeking new, more durable forms of competitive advantage.
