Con sul tareConsultare means "Experts to consult" on Customer Digital Strategy, Operational efficiency, and Digital Workplace Transformation.Explore More
CRM DIGITALCRM Mastermind Design, Digital strategy, Implementation, and Professional Services
CUSTOMER EXPERIENCEWorld's first "CX and Digital" Fusion of technologies and transformation services
EMPLOYEE EXPERIENCEHR Technologies, Digital WorkPlace Programs, Talent Management, and EX Strategy
EVERYTHING EXPERIENCEThe Hyper Automation, DevOps, and Low-Code No-Code Technologies
KEY PARTNERSExperience Partnerships (PX) with leading brands offering software/platforms
About CRM DigitalDigital CRM Applications — Sales, Service, Marketing, and Commerce
CLOUD & IT INFRASTRUCTUREVirtuos invests in TEKCORP — Cloud Mastermind & IT Infrastructure Specialist.
VIRTUOS NEXORAMANexorama is our new model for innovating and diversifying into new areas.
ABOUT GIFTCART.COMWith huge strengths in technology, experience design, strong commitment and insight to make Giftcart.com a leading name in e-gifting globally, the team has put together some of the industry's first and unique propositions such as Personality based gifting, Gift Wizard, Gift Registry, Wish list, Event Butler, Advanced Search and more. Visit www.giftcart.com
ABOUT INDIC.COMIndic is a company that has digital experience platforms to serve a broad range of audiences with consistent, secure and personalized access to products, services, and experiences across many digital touchpoints.
Indic has a portfolio of brands in stealth mode. For more information visit www.indic.com
ABOUT SWEVEN DIGITALSweven is a brand new company with 1000+ Man years of CRM and Customer Experience Proficiency. Sweven branched out to craft a new story of Sweveners — The dreamers and doers operating in the US$1 Trillion Salesforce Economy. Sweven is headquartered in San Francisco with operations and delivery centers in India and fast expanding into other regions. For more information visit www.sweven.com
ABOUT TEKCORPTekcorp offers complete Cloud Transformation Journeys for the customers along with IT Infrastructure Services such as Networking, Storage, Security, and Trust Management across Industry verticals. Tekcorp also operates Technology Division in alliance with leading partners. For more information visit www.tekcorp.com
Com pa nyCompany with a team that has the explicit mission to change the world — big change, big objectives, a brand-new system never done before.Explore More
ABOUT VIRTUOSThe birth of an idea that stretches the Virtuosos and the customer
OUR BUSINESSThe anatomy of modern business at Virtuos — Consulting to Digital Business
CUSTOMER SUCCESSCustomer success stories, case studies, insights, and resources
CAREERSExplore an enriching and rewarding career in sales, marketing, engineering, etc.
NEWS AND EVENTSSign up for the latest news, press releases, Xonomy events, and webinars
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Oracle Service Cloud
Oracle Service Cloud is a market leader and best suited for sizeable B2C complex Customer Experience Projects.
Virtuos is the numero uno in the implementation of Oracle Service Cloud transforming more than 100 brands across Omni channels in five countries. We have 10+ years of deep expertise and experience edge in Retail, E-commerce, and Travel verticals. Now our consulting services are designed and delivered on a framework of Pace layers to meet your strategic goals.
Customer experience and CRM implementation services continue to be in high demand with the advent of digital business transformation. CRM functionality falls into five main categories: sales, marketing, customer service, field service and e-commerce, as well as several cross-CRM applications.
Email Management
Configure and customize powerful email management solution with intelligent filtering and experience routing mechanism.
Chat
Implement Chat Cloud Service with agent-enabled tools like Chat Conferencing, Transferring, Integrated KM, and real-time Analytics.
CTI
Use Platform to integrate Call Center telephony systems with Agent Desktop providing agents single-screen-view to operate on.
Knowledge Management
Design Self-learning knowledge-base with smart scoring and omnichannel access enabling agents and customers a consistent source of knowledge.
Customer Portal
Build Self-service portal which allows customers to access knowledge, service requests, chat and communities.
Desktop Workflows
Construct drag-and-drop experience designer which guides Agents through a consistent Servicing Process to minimize chances of error.
Agent Scripting
Implement interactive scripting tool explicitly designed for Call Center Agents to service customers with the right information at the right moment.
Guided Assistance
Develop a step-by-step troubleshooting tool which effectively allows Agents as well as Customers to diagnose product/service related problems.
Opportunity Management
Configure Opportunity Tracking that comes with multi-stage strategy support for sales agents and dozens of standard pipeline reports.
Outreach/Campaigns
Implement modules and components of Campaign Management along with email-tracking tools designed to plan better audience segmentation.
Feedback/Surveys
Design surveys that come bundled with Standard and Syndicated Widgets which allows you to capture customer feedback from any channel.
Reporting and Analysis
OSvC is packed with hundreds of standard reports and even allows building highly customized reports powered by an Operational and a Replication Database.
Fast Loading Optimized
Responsive Design
Pixel Perfect
Why India’s leading B2C Travel Giants trust Oracle Service Cloud?
Virtuos approaches the market from both a business consulting approach, as well as with a technology-enabled transformation perspective with clearly identified value drivers. Virtuos also focuses on complex front office transformations belonging to multichannel CX, digital design, and mobility across diverse industries.
Professional Services
We deliver innovative solutions for better business insight, adaptive business processes, and superior ownership experience. We have strengths in CX strategy & vision, industry CRM Domain expertise, and digital design capabilities along with strong Engineering competencies in integration, customization, and digital process automation.
Customer Engagement Hub (CEH) enables organizations to align their processes with customer intent to orchestrate a seamless customer experience. We apply Relationware Integration “lens” to envision your agile and always evolving CEH to handle changing business demands.
Industry’s first and integrated CX.Digital Transformation comprises of our niche CX strategy and design; demand generation and sales enablement; branding and value proposition; content and multi-channel marketing. Our unique 7C Model creates a structure to understand your customer insights and help you build a customer-centric culture.
We support CX Applications, Technologies & Integrations in bimodal IT environment delivering superior user experience and higher adoption levels. We use most modern Software Admin, Audit, QA, and Project management tools to offer professional, timely, and qualitative CX Continuum services.
Amarinder Singh (Ams), a fellow & founder member of Virtuos Digital has supervised and managed over 100+ CX Projects across India, ANZ, APAC, and Europe. Ams also trained hundreds of CX Professionals through Springboard and Launchpad programs.
Amarinder SinghHead of CX ServicesCX Delivery champion having executed more than 50+ CX projects under his belt. Experience Design Thinking is his asset.
Let's connect to cxify
We are very excited to transform your customer experience across brand, digital, and commerce.
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